Fraud Solutions Manager - Digital Insights

TransUnion

Alpharetta, GA

Full Time

Senior

100k-150k

26 days ago

Job Description

About the Role

TransUnion's US Fraud Solutions group leads the commercialization of cutting-edge dynamic innovations that improve customer conversion and fraud prevention. The role involves working across all phases of the product life cycle, collaborating with various teams to introduce, manage, and retire product innovations into the marketplace. The environment encourages collaboration, innovation, and the exploration of new technologies to build skills and capabilities. The position focuses on helping customers fight identity fraud and establish trust with good consumers through digital fraud solutions.

Key Responsibilities

Shepherd product launch, customization and enhancement projects from technical delivery to product commercialization, engaging cross-functional teams including technology, data science, legal & compliance, pricing, line of businesses, product marketing, sales and operations teams
Support product management of innovations across fraud solutions for the US market
Triage and action voice of customer intakes, market analysis, and estimate directional ROI to inform product roadmap prioritization
Monitor for positive and negative changes in product adoption to trigger outreach for solution feedback
Apply excellent written, presentation, and oral communication skills to support training efforts and proof of concepts with clients
Execute upon and influence US Fraud Solutions strategy to deliver well-managed speed-to-market innovations that minimize friction and fraud
Ensure and influence product operations execution excellence to drive client satisfaction and enable revenue growth
Be the internal go-to subject matter expert for fraud solutions to empower and drive broad engagement

Requirements

6+ years of product management, product strategy, operations, and/or product commercialization experience in fraud solutions software or services such as identity verification and authentication
Analytical skills to generate reports and insights on product adoption, fraud KPIs, synthesize client and market feedback
Experience with SQL, Python, or similar tools preferred
Ability to validate, monitor, and analyze revenue stream data and develop insights that support forecasting and product enhancement prioritization
Ability to build data driven business cases that consider existing clients' and market's needs, technical feasibility, and speed to market to influence product roadmaps
Ability to communicate delivered value, differentiators, and opportunities to sales, clients, and prospects in various forums
Ability to influence cross-functional teams in a matrix organization to ensure product launch operational readiness with marketing assets, pricing strategy, internal support processes, and reporting
Excellent proactive communication, negotiation, and presentation skills to drive results autonomously
Experience with building strong relationships across a broad range of stakeholders including sales, marketing, business, operations, technology, data science, legal, compliance and finance teams

Nice to Have

Experience with SQL, Python, or similar tools

Qualifications

No specific formal educational qualifications specified in the description

Benefits & Perks

Flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year
Health benefits (medical, dental, vision), health spending accounts
Mental health support, disability benefits, paid parental leave, adoption assistance, fertility planning coverage
Legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching
Employee stock purchase plan, 401(k) with employer match, access to Employee Resource Groups

Working at TransUnion

TransUnion fosters a welcoming and energetic environment that encourages collaboration and innovation. The company values diversity and inclusion, embracing a culture where employees can hone current skills, build new capabilities, and discover their potential. They are committed to being a place where diversity is embraced and provide a supportive environment for all employees.

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