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Global Head of Digital Marketing & Content

FactSet Research Systems

Norwalk, CT
Full Time
Director
165k-200k
about 1 month ago

Job Description

About the Role

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. The company values curiosity, collaboration, and exceeding client expectations. The Global Marketing team focuses on driving awareness and demand for FactSet's solutions through thought leadership, brand initiatives, and customer experience, supporting revenue growth and client engagement. The role of the Director, Digital Client Experience, involves overseeing and executing the end-to-end digital marketing and demand generation strategy to enhance FactSet's digital presence and pipeline contribution.

Key Responsibilities

  • Collaborate with Product Marketing and Programs business leads to understand annual priorities, goals, budgets, and marketing plans.
  • Develop and execute demand generation strategies leveraging multi-channel campaigns, including ABM, content marketing, paid media, and web properties, to generate high-quality leads and drive pipeline growth.
  • Partner with Marketing Operations to co-manage MarTech stack, ensuring seamless execution, measurement, and optimization of digital marketing initiatives.
  • Oversee strategy and execution of paid digital advertising (PPC, display, social, retargeting, and programmatic) to optimize CAC, ROAS, and pipeline contribution.
  • Own the global website strategy and execution, including roadmap, UX, design, content, analytics, SEO testing, and personalization.
  • Implement and optimize AI-driven features, personalization, live chat, and interactive content to improve engagement and conversion rates.
  • Oversee website analytics and SEO, continuously refining the site experience, content strategy, and conversion flow.
  • Lead the development and execution of a multi-channel content strategy, including ads, website copy, blogs, white papers, eBooks, brochures, paid social, and content syndication.
  • Oversee and set the direction for content and messaging across FactSet channels, collaborating with internal teams and agencies.
  • Plan and deliver thought leadership and editorial content aligned with marketing objectives such as prospect nurturing, lead capture, and pipeline growth.
  • Define and track key KPIs, analyze performance data, generate insights, and educate executive leadership on digital marketing effectiveness.
  • Oversee and manage external agencies and vendors to accelerate growth marketing efforts.

Requirements

  • Bachelor's degree required.
  • 8-10+ years of experience in digital marketing strategy and execution, including website strategy and management.
  • Demonstrated experience with team and stakeholder management, either in-house or at an agency.
  • Experience with ownership of demand capture and collaboration on lead management workflow.
  • Experience with marketing content and thought leadership management.
  • Ownership of digital analytics.

Nice to Have

  • Experience with AI-driven features and personalization tools.
  • Knowledge of MarTech stack management and optimization.
  • Experience in B2B financial services or enterprise technology marketing.

Qualifications

  • Educational background with a Bachelor's degree.

Benefits & Perks

  • Support for your total well-being including health, life, and disability insurance, retirement savings plans, and a discounted employee stock purchase program.
  • Paid time off for holidays, family leave, and wellness days.
  • Flexible work accommodations to support work/life harmony.
  • A global community dedicated to volunteerism and sustainability.
  • Career progression planning with dedicated learning and development time.
  • Business Resource Groups fostering connection, growth, and belonging.

Working at FactSet Research Systems

At FactSet, our culture is built on celebrating differences of thought, experience, and perspective. We support a collaborative environment that encourages individuality and innovation. The company values sustainability, volunteerism, and a commitment to providing equal employment opportunities. Recognized among the Best Places to Work in 2023 by Glassdoor, FactSet emphasizes growth, inclusion, and employee well-being.

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Job Details

Posted AtAug 9, 2025
Job CategoryDigital Marketing
Salary165k-200k
Job TypeFull Time
Work ModeHybrid
ExperienceDirector

Job Skills

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About FactSet Research Systems

Website

factset.com

Location

Norwalk, CT

Industry

Web Search Portals and All Other Information Services

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