Global Product Senior Specialist

About the Role

Key Responsibilities

• Stay current on new product releases and feature updates, assessing relevance and incorporating them into the product backlog to ensure alignment with team goals and user needs.
• Conduct competitive benchmarking and emerging market scans, particularly across GenAI collaboration tools, to inform product strategy and innovation.
• Contribute to strategic planning efforts, including drafting initiative memos and supporting coordination and execution of Big Room Planning (BRP) sessions.
• Support backlog grooming and sprint readiness by writing and refining user stories, validating business and technical requirements, and ensuring clarity and completeness for development teams.
• Manage and synthesize user feedback, adoption metrics, and behavioral insights to inform prioritization, drive continuous improvement, and contribute to data-driven product decisions.
• Track, analyze, and report on platform KPIs—including usage, performance, accessibility, and user satisfaction—surfacing insights and identifying opportunities for optimization.
• Coordinate and execute user acceptance testing (UAT); troubleshoot, document, and escalate bugs and usability issues, ensuring timely resolution.
• Provide guidance and support to end users by answering tool-related questions, offering best practice recommendations, and helping them optimize their experience and efficiency with product features.
• Support the creation of user enablement content such as training decks, how-to guides, onboarding materials, and knowledge articles to drive adoption and ease of use across a global user base.
• Collaborate cross-functionally with engineering, data analytics, change and communications, security, and other stakeholders to support smooth product releases, enablement, and alignment on shared goals.

Requirements

• 4-6+ years of experience in a product analyst, business analyst, or junior product role-ideally within digital platforms or collaboration tools environments.
• Familiarity with collaboration tools such as Microsoft Teams, Planner, and the broader Microsoft 365 suite—or a strong interest in learning them.
• Working knowledge of Agile methodologies, with hands-on experience using Jira or similar tools for backlog and workflow management.
• Strong analytical skills with the ability to interpret data related to platform adoption, user behavior, and system performance to generate actionable insights.
• Clear and effective communicator, able to translate technical topics into user-friendly language across written and verbal formats.
• A curious mindset and active interest in emerging collaboration trends, including generative AI.
• A proactive, collaborative attitude with a growth mindset and the ability to thrive in a fast-paced, high-impact team setting.
• Bachelor's degree in a relevant field such as business or information technology.

Nice to Have

• Interest in learning and working with GenAI collaboration tools.
• Experience with digital transformation initiatives related to collaboration platforms.

Qualifications

• Bachelor's degree in a relevant field such as business or information technology.

Benefits & Perks

• Total compensation includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package.
• Base salary range: $95,000.00 - $116,333.33, depending on experience and skill set.
• Bonus of up to 12% and a retirement contribution starting at 5% moving to 10% after 2 years.
• Zero dollar health insurance premiums for employees, spouses, and children.
• Low $10 copays for doctor visits, urgent care, and prescriptions for generic drugs.
• Dental coverage, including up to $5,000 in orthodontia benefits.
• Vision insurance for glasses and contact lenses.
• Reimbursement for gym memberships and fitness activities.
• Fully vested Profit Sharing Retirement Fund contributions and optional 401(k) contributions.
• Paid Parental Leave and family benefits such as egg freezing, surrogacy, and adoption reimbursement.
• Generous paid time off including 12 holidays, office closure between Christmas and New Year, and 15 vacation days per year.
• Paid sick time as needed.