Global Product Solutions Senior Associate, Network and Enterprise

About the Role

Key Responsibilities

• Design and implement global processes that enhance resolution efficiency and prevent recurrence, thereby significantly reducing future operational overhead and customer friction.
• Manage operational insights, dissect escalation data to uncover macro trends, root causes, and emerging risks, and shape product roadmaps, service offerings, and operational investments.
• Own initiatives that center on establishing and promoting best practices for effectively utilizing suitability controls to unlock business opportunities.
• Ensure business teams are equipped with the most current product knowledge and operational insights in Responsibility, streamline critical information flows, and ensure consistent messaging.
• Own and develop seller training programs on network responsibility, craft compelling seller and external narratives around network responsibility, and shape the industry engagement strategy for this area.

Requirements

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in product management, marketing, management consulting, or project management in technology.
• Experience developing business strategies or managing cross-functional initiatives.
• Experience working with product management or engineering teams, executive leadership, and cross-functional stakeholders.

Nice to Have

• Experience in managing operational escalations and driving process improvements in a global environment.
• Experience with measurement operations, including defining KPIs, building reports, and developing frameworks.
• Experience in supporting business organizations.
• Understanding of business enablement principles.
• Ability to analyze large datasets, identify macro trends, and translate insights into actionable business strategies.

Qualifications

• Educational background with a Bachelor's degree or equivalent practical experience.

Benefits & Perks

• US base salary range of $120,000-$172,000 plus bonus, equity, and benefits.
• Additional benefits as outlined by Google.