Growth Product Lead, Loyalty

About the Role

Key Responsibilities

• Own subscription growth experiments across Club, Autoship, Shaperbox, and Credits, turning hypotheses into MVPs and quick-win pilots.
• Map and optimize subscription journeys (onboarding, renewal, cancellation) to reduce friction and improve retention.
• Execute data-driven initiatives with clear KPIs (churn, RR45D, LTV uplift) and share insights through dashboards and reports.
• Collaborate daily with Product, Marketing, CX, BI, and Tech teams to align on roadmap priorities and manage dependencies.
• Design bold retention mechanics and personalization flows based on customer feedback, cohort analysis, and behavioral signals.
• Drive influencer/ambassador-style engagement by ensuring community-driven and loyalty mechanics connect with customer needs.
• Run agile practices (sprints, stand-ups, retros) to keep squads accountable and reduce operational load for Tribe leadership.
• Prioritize and scale successful pilots into playbooks for global markets (US, CA, UK, AU), fueling recurring revenue growth.

Requirements

• 2-4 years of experience in Growth/Product, ideally in e-commerce or SaaS.
• Strong growth-marketing mindset: designs hypotheses, tests quickly, iterates weekly.
• Fluent in cohort analysis, dashboards, churn, and retention metrics.
• Execution-driven: hands-on with no-code pilots, flow-building, and CRM triggers.
• Strong collaboration skills in cross-functional squads.
• Clear communication skills: async documentation and storytelling with data.
• Exposure to subscriptions or loyalty; deeper technical/financial skills to be built on the job.
• Basic agile methodology knowledge with willingness to own squad leadership practices.

Nice to Have

• Experience with subscriptions or loyalty programs.
• Deeper technical or financial skills related to growth initiatives.

Benefits & Perks

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
• Opportunity to grow and develop both professionally and personally.
• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
• Openness to new ideas and initiatives.
• Great benefits package including remote work, 15 working days of paid holidays, learning subsidy, and more.