Head of Product, Nonprofit SaaS
Point
Job Description
About the Role
POINT equips over 5,000 nonprofits with easy-to-use, powerful tools to manage volunteer programs and expand their impact. The company helps organizations coordinate millions of volunteer hours and manage hundreds of thousands of volunteers without stress. POINT is building infrastructure for volunteerism, combining features similar to Eventbrite and Salesforce, specifically for nonprofit volunteer management. Their mission is to empower nonprofit leaders with intuitive, effective technology that transforms burnout into sustainable growth. The team includes talent from companies like Peloton, Google, and Abercrombie, alongside nonprofit veterans. POINT is ranked among the top 50 nonprofit tools in the country, with a support team rated #1 in customer satisfaction. The role is remote within the US, with a fractional, long-term commitment, and flexible compensation based on experience. The Head of Product will lead product strategy and execution, shaping the roadmap, guiding cross-functional teams, and ensuring solutions meet the needs of nonprofits, volunteers, and communities.
Key Responsibilities
- Own product strategy, roadmap, and prioritization
- Translate strategy into clear, actionable requirements and phased execution plans
- Lead the product development lifecycle, from scoping and design reviews to ticket prioritization and bug triage
- Work closely with design, engineering, and customer success to ensure high-quality, user-centered solutions
- Use qualitative and quantitative insights to guide product decisions
- Foster a strong product culture grounded in empathy, clarity, and iteration
- Represent the voice of the user (nonprofit admins, volunteers, and partners)
- Collaborate with the CEO on vision, fundraising narratives, and strategic direction
Requirements
- Strong product thinker who can connect vision to execution
- Experience owning full product cycles at an early-stage or scaling startup
- Excellent at writing requirements, phasing work, and giving thoughtful design feedback
- Passionate about creating great user experiences and translating that into UX recommendations and decisions
- Strong communication skills
- Availability for U.S. morning hours (flexible timezone overlap is fine)
Nice to Have
- Familiarity with admin tooling, SaaS, or marketplace products
- Familiarity with practical applications of AI in B2B tools
- Design or technical background
- Experience working with nonprofits or civic tech
Job Details
Job Skills
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About Point
Website
point-inc.com
Location
Boston, MA
Industry
Beer, Wine, and Liquor Retailers
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