Head of Product, Nonprofit SaaS

Point

Cleveland, OH

Full Time

Director

about 1 month ago

Job Description

About the Role

POINT equips over 5,000 nonprofits with easy-to-use, powerful tools to manage volunteer programs and expand their impact. The company helps organizations coordinate millions of volunteer hours and manage hundreds of thousands of volunteers without stress. POINT is building the infrastructure for volunteerism, combining features similar to Eventbrite and Salesforce but tailored for nonprofit volunteer management. Their mission is to empower nonprofit leaders with intuitive, effective technology that transforms burnout into sustainable growth. The team includes talent from companies like Peloton, Google, and Abercrombie, alongside nonprofit veterans, and is ranked among the top 50 nonprofit tools in the country with a top-rated customer support team. The role is remote, US-only, fractional, and long-term, reporting to the CEO.

Key Responsibilities

Own product strategy, roadmap, and prioritization
Translate strategy into clear, actionable requirements and phased execution plans
Lead the product development lifecycle, from scoping and design reviews to ticket prioritization and bug triage
Work closely with design, engineering, and customer success to ensure high-quality, user-centered solutions are shipped
Use qualitative and quantitative insights to guide product decisions
Foster a strong product culture grounded in empathy, clarity, and iteration
Represent the voice of the user, including nonprofit admins, volunteers, and partners
Collaborate with the CEO on vision, fundraising narratives, and strategic direction

Requirements

Strong product thinker capable of connecting vision to execution
Experience owning full product cycles at an early-stage or scaling startup
Excellent at writing requirements, phasing work, and providing thoughtful design feedback
Passionate about creating great user experiences and translating that into UX recommendations
Strong communication skills
Availability for U.S. morning hours (flexible timezone overlap is acceptable)