Head of Product, Nonprofit SaaS
Point
Job Description
About the Role
POINT equips 5,000+ nonprofits with easy-to-use, powerful tools to manage their volunteer programs and expand their impact. We help organizations coordinate millions of volunteer hours and manage hundreds of thousands of volunteers—without the stress. POINT is building the infrastructure for volunteerism. Think of POINT as if Eventbrite and Salesforce combined, just for nonprofit volunteer management. Our mission is to empower nonprofit leaders with intuitive, effective tech that transforms burnout into sustainable growth. We're proud to bring together top-tier talent from companies like Peloton, Google, and Abercrombie—alongside nonprofit veterans who keep us focused on building the solutions nonprofits truly need. Nonprofits love us—we're ranked among the top 50 nonprofit tools in the country, and our support team is rated #1 in customer satisfaction. The role is remote within the US, with a fractional, long-term commitment, preferably in the mornings, and offers flexible compensation based on experience. The Head of Product will lead our product strategy and execution, shaping the roadmap, guiding cross-functional teams, and ensuring we solve the right problems for our nonprofit customers, volunteers, and communities.
Key Responsibilities
- Own product strategy, roadmap, and prioritization
- Translate strategy into clear, actionable requirements and phased execution plans
- Lead the product development lifecycle, from scoping and design reviews to ticket prioritization and bug triage
- Work closely with design, engineering, and customer success to ensure we're shipping high-quality, user-centered solutions
- Use qualitative and quantitative insights to guide product decisions
- Foster a strong product culture grounded in empathy, clarity, and iteration
- Represent the voice of the user (nonprofit admins, volunteers, and partners)
- Collaborate with the CEO on vision, fundraising narratives, and strategic direction
Requirements
- Experience owning full product cycles at an early-stage or scaling startup
- Excellent at writing requirements, phasing work, and giving thoughtful design feedback
- Passionate about creating great user experiences and translating that into UX recommendations and decisions
- Strong communication skills
- Availability for U.S. morning hours (flexible timezone overlap is fine)
Nice to Have
- Familiarity with admin tooling, SaaS, or marketplace products
- Familiarity with practical applications of AI in B2B tools
- Design or technical background
- Experience working with nonprofits or civic tech
Qualifications
- Senior level SaaS experience
- B2B experience
- Communication skills
Benefits & Perks
- Flexible, commensurate with experience
- Long-term, fractional commitment with mornings preferred
- Remote work within the US
Working at Point
We are mission-driven, focused on building impactful solutions for nonprofits, and value top-tier talent from diverse backgrounds. Our team is dedicated to creating user-centered, empathetic products that make doing good easy and accessible.
Job Details
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About Point
Website
point-inc.com
Location
San Francisco, CA
Industry
Beer, Wine, and Liquor Retailers
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