Hospital Liaison

About the Role

Key Responsibilities

• Maintains a thorough knowledge of the centers' products and services, acuity capabilities, and physician relations.
• Invests a minimum of 75% of work time on referral management, interacting daily with hospital discharge planning staff, providing updates on pending referrals, and gathering new referrals.
• Completes patient assessments as needed to make sound admission decisions.
• Uses IMPACT training to gain admission commitments from prospective referrals.
• Invests 25% of work time on face-to-face referral development, including integration calls to physicians, hospital and medical professionals, and other contacts.
• Provides and/or coordinates educational and informational presentations on Optalis programs and services for hospital departments and personnel.
• Makes IMPACT business calls to hospital social workers, physicians, discharge planners, administrators, and affiliated agencies to understand their needs and communicate those to Optalis leadership.
• Develops relationships with referral sources, seeks out new prospects, and maintains a target list of potential sources.
• Develops and updates account plans monthly, and maintains active involvement in key account groups.
• Uses key account development systems and tools, including CRM and IMPACT, to manage referral sources and understand business needs.
• Schedules and leads effective presentations inside accounts, utilizing collateral materials.
• Coordinates account activities with Care Transition team members and center staff for special events.
• Plans and coordinates hospital marketing events and presentations.
• Models customer service principles, promotes customer needs, and communicates customer objectives to team members.
• Maintains a working knowledge of hospital market trends and competition.
• Performs miscellaneous work assignments as required, including travel.

Requirements

• Mid-level Bachelor's degree preferred; considerable experience in a comparable position will be considered in lieu of degree.
• Ability to travel approximately 90% locally, including outside sales calls and periodic overnight travel.
• Must be able to lift up to 15 pounds and perform prolonged sitting, driving, standing, or walking.
• Works in a safety-conscious manner, reports safety hazards, and complies with policies and regulations.
• Interacts tactfully and diplomatically with patients, families, visitors, and co-workers.
• Maintains dependable attendance, personal hygiene, grooming, and dress standards.
• Ability to execute the terms and conditions outlined in the Employee Handbook and adhere to safety and workplace policies.

Nice to Have

• Experience in discharge planning or healthcare sales is advantageous.

Qualifications

• Bachelor's degree preferred or equivalent experience.

Benefits & Perks

• Not explicitly specified in the description.