Implementation Project Manager

Fuel50

Austin, TX

Full Time

Senior

5 days ago

Job Description

About the Role

We are seeking an exceptional Implementation Project Manager to join our high-performing global Client Experience team. You'll lead end-to-end project delivery for new client implementations and drive feature rollouts for existing customers—all while ensuring a seamless, white-glove experience. In this client-facing role, you'll be the connective tissue between clients and internal teams, orchestrating project execution across multiple workstreams. You'll bring both rigor and heart to the role: maintaining momentum and meeting deadlines, while building trusted relationships through warmth, clarity, and professionalism. This is a remote role open to candidates located in the United States. As we work with global clients and teams, some flexibility with time zones will be required.

Key Responsibilities

Lead the successful implementation of Fuel50 solutions for enterprise clients across the globe
Manage multiple complex projects simultaneously, ensuring milestones are met on time and within scope
Serve as the main point of contact for clients during onboarding, driving a positive and engaging onboarding experience
Collaborate cross-functionally with Client Success Partners, Configuration Consultants, and Skills Strategists to deliver client value
Develop and maintain client-facing project plans and internal project tracking tools
Identify and mitigate project risks while keeping stakeholders informed and engaged
Facilitate effective meetings, workshops, and other client engagements as needed to support project delivery
Ensure project documentation, reporting, and communication are timely and accurate