Implementation Project Manager - RemedyConnect

About the Role

Key Responsibilities

• Manages implementation of all Remedy Suite products including services.
• Develops and manages project plans and checklists.
• Works in conjunction with Implementation Specialist, Implementation Developer, Training Specialists, and Designer to ensure deadlines are met and milestones are achieved.
• Develops timelines and coordinates weekly client meetings and individual training.
• Identifies issues which may impact success of project and makes recommendations as needed for additional training and/or expectation resets.
• Serves as the main point of contact for Physician offices during the implementation and post go-live.
• Holds weekly meetings to monitor practice progress utilizing the Readiness Checklist and manages the Action Plan which logs issues, assignment, resolution, status and risk to project success and acts as a product resource for the client.
• Provides project status updates to RemedyConnect leadership.
• Reviews and updates CRM regularly for project status visibility companywide.

Requirements

• Customer-focused engagement and service skills.
• Knowledge of project management principles and methodologies.
• Ability to provide basic guidance to clients on the use of RemedyConnect products.
• Implementation / project management experience.
• Outstanding team building skills needed.
• Excellent written and verbal communications.
• Ability to communicate effectively with internal and external project stakeholders with varied levels.
• Ability to take ownership of a project working independently as well as work collaboratively.
• Ability to motivate, have difficult conversations, manage conflicts and facilitate change.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Ability to successfully balance multiple priorities and projects in a deadline driven environment.
• Root cause analysis and troubleshooting.
• Adaptability and flexibility.
• Ability to assume sole and independent responsibility for completing various assigned project tasks.
• Results focused.
• Active listening.
• Bachelor's degree from an accredited school or university preferred.
• 2 years prior experience in project management.
• Content management / backend website development experience strongly preferred.

Nice to Have

• CSS/ CSS3
• HTML/ HTML 5
• Photoshop
• Kentico
• Duda

Benefits & Perks

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program