Implementation Project Specialist

About the Role

Key Responsibilities

• Act as the primary project contact for clients and internal groups.
• Guide projects from original concept through final implementation, collaborating with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary and update plans accordingly.
• Work with clients to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion meets client requirements.
• Develop and maintain professional client relationships and manage expectations regarding live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Collaborate with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purposes.
• Ensure adherence to quality standards and review project deliverables.

Requirements

• 2+ years of experience in project management.
• 2+ years of experience in client services/relationships management.
• 2+ years of experience using MS-Office Suite (Excel, Outlook, Word, OneNote, and SharePoint).
• Excellent organizational skills with attention to detail.
• 2+ years of experience managing implementation tasks and ensuring project completion.
• Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.

Nice to Have

• Bachelor's degree in a related field and/or equivalent military experience.
• 3+ years of experience in the financial services industry.
• Understanding of Digital Channels, online/mobile banking, and Electronic Payment products.

Qualifications

• Legally authorized to work in the U.S. without visa sponsorship.

Benefits & Perks

• Physical, mental, emotional, and financial benefits from day one.
• Paid holidays, generous time off policies, including Recharge & Refuel time, and free counseling through EAP.
• Competitive salaries, the Fiserv 401(k) Savings Plan, and Employee Stock Purchase Plan.
• Recognition programs like Living Proof where points can be exchanged for rewards.
• Medical, dental, vision, life, and disability insurance options and well-being resources through Fuel Your Life program.
• Training, development, certification, and internal mobility opportunities.
• Employee Resource Groups promoting a diverse and inclusive culture.