*In House Marketing Representative (VIP)

About the Role

Key Responsibilities

• Conducting pre-arrival calls to owners, renters, and exchangers.
• Confirming appointments with guests to ensure tour reservations and improve show rate.
• Complete required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
• Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Following gifting procedures to ensure costs are met monthly.
• Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
• Distributing only HGV-authorized information, collateral, and materials.
• Maintaining location operating standards.
• Carrying out all other reasonable requests by management that one is capable of performing.
• Contacting appropriate management with any guest issues.

Requirements

• Experience in customer service for at least a year.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).

Nice to Have

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.