In-Store Experience Specialist

About the Role

Key Responsibilities

• Partner with field leadership, store operations, merchandising, and brand partners to align talent, training, and execution strategies across boutique, luxury, and service initiatives.
• Maintain ongoing communication with field leaders to capture feedback, share best practices, and strengthen execution.
• Influence and engage senior leaders by clearly presenting project updates, findings, and strategic recommendations.
• Lead project management for new in-store initiatives, from concept through execution, including timelines, resources, and communication.
• Leverage data and analytics to assess performance, identify trends, and make strategic recommendations.
• Build and manage reporting tools to measure the effectiveness of in-store experiences and inform ongoing strategy.
• Collaborate with cross-functional teams to launch contests, incentives, and engagement strategies that drive performance and guest satisfaction.
• Support pilot planning and execution, ensuring alignment with KPIs and overall business objectives.
• Develop executive-ready presentations and storytelling tools to effectively communicate strategy, results, and field insights.
• Serve as a central liaison across cross-functional teams to align on project goals, timelines, and success metrics.
• Drive operational efficiency by identifying process gaps, streamlining workflows, and implementing scalable solutions.
• Own and maintain the in-store experience calendar, execution trackers, and key project documentation.
• Audit existing programs for consistency and identify opportunities for enhancement.
• Ensure seamless coordination across brand, merchandising, operations, and services teams for all in-store activations.
• Create and refine standard operating procedures (SOPs) to ensure consistent, high-quality execution across all store formats.
• Support scalable implementation and operational readiness as a subject matter expert in luxury, boutique, and services execution.

Requirements

• 10+ years of experience in retail operations, program management, or in-store experience strategy; store general management experience is a plus.
• Bachelor's degree in business, Marketing, or related field, or equivalent industry experience.
• Proven ability to manage complex, cross-functional projects and drive initiatives from concept to execution.
• Proficient in Microsoft Office Suite (especially Excel and PowerPoint); familiarity with project management tools is a plus.
• Experience with Power BI and Monday.com required, comfort with Canva, Tableau, and Digital Workplace is a plus.
• Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable plans.
• Adept at managing multiple priorities with a proactive, solution-oriented mindset.
• Strong relationship builder with the ability to influence and collaborate across all levels of the organization, including senior leadership.
• Occasional travel (up to 30%) to stores, events, or cross-functional meetings.
• Ability to work evenings and weekends, as required by specific projects or in-store events.
• Ability to stand or walk for extended periods, lift up to 50 lbs, and tolerate salon chemicals and fragrances.

Nice to Have

• Familiarity with Canva, Tableau, and Digital Workplace.

Qualifications

• Educational background includes a Bachelor's degree in business, Marketing, or related field, or equivalent industry experience.

Benefits & Perks

• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Salary range of $66,200.00 - $88,100.00 per year with potential for additional compensation through bonus plan.
• Opportunities for career development and growth.