Program Manager (Marketing Operations)

About the Role

Key Responsibilities

• Partner with the Chief of Staff and Marketing leadership to identify, develop, and implement processes and tools that enhance operational efficiency and velocity of the Marketing organization.
• Lead the planning, execution, and delivery of cross-functional marketing programs, ensuring alignment with strategic objectives, on-time completion, and within scope.
• Define project scope, set timelines, manage resources, and identify and mitigate risks associated with marketing programs.
• Facilitate seamless communication and collaboration across various marketing teams and with other departments to ensure integrated program execution.
• Identify bottlenecks, inefficiencies, and areas for improvement within existing marketing workflows and develop solutions to streamline operations.
• Establish KPIs for programs, track progress, and provide regular reports on program status, risks, and outcomes.
• Develop and maintain comprehensive program documentation, including project plans and post-mortem analyses.
• Assist in evaluating, selecting, and implementing new marketing technologies and tools to enhance operational velocity and team effectiveness.

Requirements

• 4+ years of demonstrable experience in a Program Management role, ideally within a marketing or high-growth technology organization.
• Proven ability to manage multiple complex projects simultaneously from initiation to closure.
• Ability to structure ambiguous problems, conduct analysis, identify insights, and recommend actions.
• Exceptional organizational skills and meticulous attention to detail.
• Strong analytical and problem-solving abilities.
• Excellent communication, interpersonal, and presentation skills, with the ability to influence and collaborate at all levels.
• Ability to manage time effectively, prioritize tasks, and work within deadlines with little supervision.
• Ability to communicate with executive teams, business, and recruiting leaders.
• Proactive and self-directed with a strong sense of ownership and accountability.

Qualifications

• Experience in a Program Management role within marketing or high-growth tech environments.

Benefits & Perks

• Medical, dental, and vision insurance
• Disability and life insurance
• 401k plan
• Commuter benefits