Marketing Operations Manager

About the Role

Key Responsibilities

• Partner with Marketing, Sales, Medical, and vendors to execute National Conferences for assigned strategic pillar(s).
• Serve as the primary point of contact and own relationships with organizers and vendors.
• Manage all National Conference and Sponsorship requests in Chiesi Events Hubs with appropriate documentation and ensure timely processing of requests and funds.
• Travel and attend select National Conferences to oversee booth initiatives, literature shipments/returns, and associated marketing programs.
• Execute upon GRD business rules in partnership with compliance and CARE enterprise operations team for speaker programs.
• Lead Chiesi Events Hub management for GRD, including platform administration and user management.
• Support sales team in execution of programs, as needed.
• Lead speaker bureau build-out, annual speaker training, and evolution of programs under marketing direction.
• Manage HCP contracting, process management, and payment/reimbursement with discretion and accuracy.
• Support metrics reporting, KPI implementation, and reporting in conjunction with compliance.
• Support contract and payment processing for HCPs involved in speaker programs, patient programs, and symposia.
• Act as the primary contact for promotional literature print and fulfillment, managing inventory, dissemination, and forecasting.
• Project manage print processes from quoting to fulfillment, including tracking shipments to field sales.

Requirements

• Minimum of 5 years in a supportive role in marketing, marketing operations, event management, or administration, preferably in pharmaceutical, medical device, or related industry.
• Self-starter and team player with strong project management and customer service skills.
• Task-oriented with excellent priority management, analytical, and interpersonal skills.
• Ability to manage multiple competing priorities with keen attention to detail.
• Excellent written and oral communication skills and ability to interface with all business groups at all levels.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• B.A./B.S. in business management, communications, marketing, or related field from a four-year accredited university.

Nice to Have

• Experience with vendor management and event logistics.
• Familiarity with pharmaceutical industry regulations and compliance requirements.
• Experience with project management platforms or event management tools.

Qualifications

• Educational background with a B.A./B.S. in business management, communications, marketing, or related field.

Benefits & Perks

• Comprehensive healthcare programs.
• Work-life balance initiatives.
• Robust relocation support.
• Competitive salary package including performance bonuses and benefits benchmarked against the external market.
• Flexible working arrangements and remote work options.
• Tax assistance services for foreign colleagues.