IT Asset Management Program Manager

About the Role

Key Responsibilities

• Ensure the IT Asset Management program aligns with stakeholders' requirements, enterprise values, and D&IT objectives.
• Maintain accurate and current inventories of all IT assets, including hardware, software, and cloud assets, both internally and externally hosted.
• Enhance data to increase IT spend transparency, asset utilization, and optimize major contracts.
• Develop and institutionalize a program to standardize software across the organization for consistency and compliance.
• Maintain a single data repository for efficient asset lifecycle management and formalize a methodology for easy and accurate data retrieval.
• Identify abandoned or out-of-spec IT assets, support controls development, and assist security incident teams with IT asset data.
• Develop and implement a strategic plan to advance the ITAM function, aligning with business priorities and technology changes.
• Analyze existing ITAM practices, recommend improvements, and update documentation as needed.
• Leverage tools to automate asset information collection and simplify processes.
• Develop automated software reporting for self-service consumption and assist in understanding licensing models.
• Lead development and implementation of reclamation procedures.
• Gather and analyze software usage trend data to determine maintenance/support requirements and coordinate acquisition/renewal strategies.
• Lead external software audit activities, including readiness assessment, vendor coordination, data analysis, remediation, settlement negotiation, and communication.
• Lead optimization of the end-user software catalog to improve efficiency and reduce redundancy.

Requirements

• Management and data analysis skills with 11+ years of related experience.
• Bachelor's degree in Business Administration or a related field.
• Proficiency in configuring ServiceNow, ensuring license compliance, and managing multi-million-dollar assets.
• Strong strategic planning skills, effective communication skills, and attention to detail.
• Proven ability to work effectively with cross-functional teams and stakeholders.
• Proven ability to lead teams, resolve complex IT issues, and evolve capabilities.
• Skilled in data analysis, strategy development, and delivering solutions to complex problems.
• Ability to complete pre-employment onboarding requirements such as background check, drug screen, and motor vehicle records search.
• Certifications in ServiceNow, SAM, ITAM, ITIL, ITSM are preferred.

Nice to Have

• Experience in configuring ServiceNow and managing multi-million-dollar assets.
• Certifications in ServiceNow, SAM, ITAM, ITIL, ITSM.

Qualifications

• Bachelor of Business Administration or related field.
• Twelve or more years of related experience.

Benefits & Perks

• Wellness program, AD&D insurance, paid holidays, health insurance, dental insurance, vision insurance, 401(k) matching.
• Benefits from day one, employee stock ownership plan, flexible schedule, hybrid work options.
• Comprehensive health care benefits including medical, dental, and vision insurances.
• Paid vacation, holiday time, sick leave, dependent sick leave, adoption reimbursement, vendor discounts, referral program, voluntary legal plan, B&V Credit Union.
• Performance-based bonus program, ESOP ownership, and opportunities for growth and development.