IT Digital Project Manager

About the Role

Key Responsibilities

• Define project scope, goals, deliverables, and resource requirements in collaboration with stakeholders
• Develop detailed project plans, including timelines, milestones, and work breakdown structures
• Translate business requirements into functional specifications with business analysts and technical teams
• Lead and manage the full project lifecycle from initiation to closure, utilizing Agile (Scrum, Kanban) and/or Waterfall methodologies
• Oversee daily project activities, including stand-ups, sprint planning, and retrospectives for Agile projects
• Monitor project progress, track KPIs, and report status to stakeholders
• Manage project budgets, resources, and timelines effectively
• Identify and resolve project issues, roadblocks, and conflicts proactively
• Manage change requests with appropriate approvals and documentation
• Manage projects related to eCommerce platform enhancements, new feature development, payment gateway integrations, shipping solutions, and website optimizations
• Oversee implementation of new product categories, promotions, and content updates on the eCommerce platform
• Lead projects for CRM system implementation, upgrades, and enhancements (e.g., Salesforce, Adobe Experience Cloud, Microsoft Dynamics 365, Braze)
• Manage the integration of CRM with eCommerce, marketing automation, and customer service platforms

Requirements

• Minimum of 3 years of project management experience, preferably in IT/Software development
• Proven experience with web development, mobile applications, or enterprise software projects
• Strong verbal and written communication skills
• Strong logical thinking and problem-solving skills
• Excellent time management and organizational skills
• Ability to adapt to changing priorities and thrive under pressure
• Demonstrated understanding of Project Management processes, strategies, and methods
• Hands-on experience with Agile project management methodologies in web development, mobile apps, and enterprise software projects
• A bachelor's degree in information technology, business, or a related field is preferred
• Equivalent combination of education and relevant experience will also be considered
• Preferred: Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP)

Nice to Have

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP)
• Experience with enterprise software projects and integrations

Qualifications

• Bachelor's degree in information technology, business, or a related field (preferred)
• Minimum of 3 years of project management experience

Benefits & Perks

• Medical, vision, dental insurance
• Paid time off (PTO)
• 401(k) retirement plan
• Employee Stock Purchase Plan (ESPP) offered after 6 months
• Modern office space in downtown Tucson
• On-site fitness gym and bike share
• Employee game room and lounge
• Free unlimited Wash Club membership