IT Program Manager

About the Role

Key Responsibilities

• Lead the planning, execution, and delivery of multiple concurrent ICF grantTRAX software implementation projects (Appian based).
• Partner with business units, technical teams, and vendors to define project scope, objectives, and success criteria.
• Develop and maintain comprehensive project plans, timelines, resource allocations, and risk mitigation strategies.
• Track program budgets, manage vendor contracts, and allocate resources effectively.
• Establish program governance, provide regular updates to leadership, and ensure transparency in progress, risks, and issues.
• Proactively identify and mitigate risks, resolve issues, and ensure project continuity.
• Coordinate cross-functional teams, including Appian architects, developers, business analysts, and QA teams.
• Provide senior leadership over Agile/Scrum ceremonies (e.g., sprint planning, stand-ups, retrospectives).
• Provide final oversight and quality assurance on deliverables, reports, and briefing materials.
• Monitor technical progress, resolve project roadblocks, and ensure quality standards are met.
• Prepare and deliver status reports, project updates, and executive briefings.
• Manage internal and external stakeholders to ensure clear communication, alignment, and satisfaction.
• Ensure compliance with security, regulatory, and performance standards throughout the development lifecycle.
• Support change management efforts to facilitate user adoption and process transformation.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
• Minimum 7 years of experience in IT program/project management, including enterprise software implementations.
• At least 3 years of experience managing Appian implementation projects.
• Project management professional (PMP) or equivalent certification.
• Experience with managing software projects, preferably in enterprise or government environments.
• Proficiency with project management tools such as Jira, Confluence, MS Project.
• Strong leadership, communication, and stakeholder management skills.
• Excellent organizational, analytical, and critical thinking skills.
• Ability to work independently and manage multiple projects simultaneously.

Nice to Have

• Experience managing IT projects within Disaster Recovery and CDBG-DR domains.
• Prior experience leading IT projects in federal or state government environments.
• Experience working with Louisiana state and local government agencies.
• Strong understanding of DevOps and Security best practices.
• Knowledge of modern, cloud-based technology platforms.
• Skill in managing multiple projects, deadlines, and stakeholder interests with timeliness and accuracy.

Qualifications

• Bachelor's degree in relevant field.
• 7+ years of IT program/project management experience.
• 3+ years managing Appian implementation projects.
• PMP or equivalent certification.

Benefits & Perks

• Salary range of $88,779 to $150,924 annually.
• Work environment includes hybrid/onsite work in Baton Rouge, LA.
• Opportunity to work on impactful enterprise software projects.
• Supportive workplace culture that values diversity and inclusion.