IT Program Manager

About the Role

Key Responsibilities

• Develop program plans, including defining scope, objectives, deliverables, and timelines.
• Coordinate and oversee multiple projects within the program in various product domains, ensuring alignment with organizational strategy.
• Allocate resources and manage program budgets to ensure efficient use of resources.
• Closely work with multiple scrum teams and business groups to coordinate the program and development integration dependencies.
• Lead assigned product domain releases and their defined release management process.
• Lead the product development lifecycle from concept to launch, ensuring timely delivery of high-quality products.
• Work closely with the development team to ensure product features are implemented according to specifications.
• Work closely with business groups, IT leadership, and executives to build enterprise-wide product roadmaps and their sequence, provide subject matter opinion, and be the "voice of internal customers" to get programs prioritized.
• Collaborate with development, engineering, and impacted business groups to ensure successful development and launch of programs/products.
• Facilitate communication and alignment between teams to ensure a cohesive product development standard.
• Act as the primary point of contact for all product/program-related inquiries and decisions.
• Engage with key stakeholders, including senior management, business partners, and Crewmembers, to ensure program objectives are met and delivered.
• Communicate program status, risks, and issues to stakeholders regularly.
• Identify, assess, and manage program risks and issues, implementing mitigation strategies as needed.
• Establish performance metrics and KPIs to monitor program progress and success.
• Prepare and present regular program status reports to senior management and stakeholders.
• Oversee product testing and quality assurance processes to ensure standards are met.
• Build strong relationships with key vendors and act as the primary contact for vendor issues.
• Support IT leadership and business groups with vendor evaluations.

Requirements

• Bachelor's degree in business administration, Management, Engineering, or a related field is preferred.
• PMP or equivalent certification is a plus.
• Proven experience as a Program Manager or in a similar managerial role like a Product Manager or Portfolio Manager.
• Demonstrated experience in managing multiple large-scale projects simultaneously.
• Experience with project management software and tools.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in project management methodologies (e.g., Agile, Waterfall).
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and manage tight deadlines.
• May require travel to various locations.
• Ability to work flexible hours as needed to meet program deadlines.
• Team player and relationship builder, effectively working cross-functionally and gaining consensus when needed.
• Motivated self-starter with a strong work ethic.

Nice to Have

• Experience with project management software and tools.
• PMP or equivalent certification.

Qualifications

• Bachelor's degree in business administration, Management, Engineering, or a related field is preferred.