TA Program Manager, Internal Hiring Experience

About the Role

Key Responsibilities

• Translates business needs into actionable strategies through user research.
• Designs internal hiring processes that address needs and align with organizational objectives.
• Refines internal hiring experience processes and tools.
• Conducts usability testing with cross-functional teams to identify pain points and solutions.
• Collaborates with stakeholders to ensure the internal hiring experience supports business goals.
• Maintains process documentation and resource libraries for consistency and efficiency.
• Updates processes based on feedback and best practices in internal hiring experience design.
• Works with technology teams to integrate experience tools seamlessly.
• Promotes collaboration and innovation within the internal hiring team.
• Stays informed on trends in internal hiring experience design.

Requirements

• Bachelor's degree in Design, Business Administration, or related field or equivalent experience.
• Typically requires 5+ years of experience in program management, HR, or user experience design.
• Proven ability to develop user-centric processes within a hiring manager and candidate experience framework.
• Experience conducting user research and usability testing.
• Familiarity with design tools and methodologies for enhancing user experiences.
• Experience leading hiring manager and candidate experience initiatives in large organizations.
• Knowledge of HR technologies supporting recruitment processes.
• Familiarity with Agile methodologies and project management practices.
• Strong communication and presentation skills.

Nice to Have

• Deep understanding and passion for internal mobility and internal hiring experiences.
• Proven experience in mapping and optimizing end-to-end hiring processes, with a focus on user-centered design.
• Strong ability to analyze and improve the candidate, hiring manager, and recruiter experience within internal hiring workflows.
• Experience facilitating leadership-level sessions to align on strategy, gather feedback, and drive adoption.
• Exceptional product knowledge, especially in mobile and app-based platforms, with the ability to partner with product and tech teams.

Qualifications

• Bachelor's degree in Design, Business Administration, or related field or equivalent experience.
• Typically requires 5+ years of experience in program management, HR, or user experience design.

Benefits & Perks

• Comprehensive suite of Total Rewards including benefits and well-being programs.
• Competitive compensation with base pay, shift, on-call, incentive pay, and annual increases.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and disability insurance.
• Flexible Spending Accounts for health care and dependent care expenses.
• Family benefits including adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.