IT Project Manager

About the Role

Key Responsibilities

• Lead daily infrastructure team stand ups (Kanban board)
• Lead annual Inspector General (IG) Audit project
• Lead ATO POAM mitigation efforts
• Oversee IT management processes to include Operations, Change Management, Configuration Management, Build/Release Management, InfoSec Management
• Manage critical tickets (to include outages) by assigning to correct team members, creating Spot Reports, following up, communicating throughout to govt managers, and ensuring quick resolution
• Ensure all software/hardware are supported, patched and up to date; compile and send out build/release reports
• Partner with information security team to ensure compliance with all security requirements; ensure adherence to IT policies and best practices
• Work to understand inefficiencies that impede progress and identify opportunities to increase efficiency through procedural changes or automation
• Support the team in the creation and maintenance of documentation for standard operating procedures

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience
• 5+ years of hands-on technical experience in an enterprise IT environment
• 5+ years of technical management and/or leadership experience
• Passion for technology, emerging technology, and staying up to date on industry trends
• Understanding of core ITIL service management principles and experience with ticketing systems
• High sense of urgency and ownership with ability to effectively prioritize and execute tasks in a high-pressure environment
• Demonstrated strong work ethic, adherence to deadlines, and ability to work independently and as a member of the team
• Understanding of scrum and agile processes
• Effective personal organization and note taking skills
• Excellent verbal and written communication skills; excellent listening skills
• Proven effectiveness in working with government managers and technical directors
• Proven experience in implementing process and quality improvements
• Experience with IT compliance, risk management, and security practices
• Experience with change management and incident/problem management

Nice to Have

• Experience with security and/or IG audits
• Experience with ATO processes
• Proven experience with proactive monitoring & alerting solutions
• Experience working with application development teams
• Experience with configuration management
• Experience with Jira and Confluence

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience

Benefits & Perks

• Health, dental, and vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Discounts on home, auto, and pet insurance
• Paid time off, paid holidays, and other leave programs including parental, military, bereavement, and sick leave
• Participation in company recognition and incentive programs