IT Project Manager

About the Role

Key Responsibilities

• Lead daily infrastructure team stand ups (Kanban board).
• Lead annual Inspector General (IG) Audit project.
• Lead ATO POAM mitigation efforts.
• Oversee IT management processes including Operations, Change Management, Configuration Management, Build/Release Management, and InfoSec Management.
• Manage critical tickets, including outages, by assigning to team members, creating Spot Reports, following up, communicating with government managers, and ensuring quick resolution.
• Ensure all software and hardware are supported, patched, and up to date; compile and send out build/release reports.
• Partner with the information security team to ensure compliance with security requirements and adherence to IT policies and best practices.
• Identify inefficiencies that impede progress and recommend procedural changes or automation to increase efficiency.
• Support the team in creating and maintaining documentation for standard operating procedures.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 5+ years of hands-on technical experience in an enterprise IT environment.
• 5+ years of technical management and/or leadership experience.
• Passion for technology, emerging trends, and industry updates.
• Understanding of core ITIL service management principles and experience with ticketing systems.
• High sense of urgency and ownership with the ability to prioritize and execute tasks effectively in high-pressure environments.
• Strong work ethic, adherence to deadlines, and ability to work independently and as part of a team.
• Understanding of Scrum and agile processes.
• Excellent verbal and written communication skills, including listening skills.
• Proven ability to work effectively with government managers and technical directors.
• Experience in implementing process and quality improvements.
• Experience with IT compliance, risk management, and security practices.
• Experience with change management, incident, and problem management.

Nice to Have

• Experience with security and/or IG audits.
• Experience with ATO processes.
• Proven experience with proactive monitoring and alerting solutions.
• Experience working with application development teams.
• Experience with configuration management.
• Experience with Jira and Confluence.

Qualifications

• Educational background as specified in requirements (Bachelor's degree or equivalent).

Benefits & Perks

• Health, dental, and vision insurance.
• Health savings accounts.
• 401(k) savings plan.
• Disability coverage.
• Life and accident insurance.
• Employee assistance program.
• Legal plan and other perks including discounts on home, auto, and pet insurance.
• Paid time off, paid holidays, and other leave programs including parental, military, bereavement, and sick leave.
• Participation in company recognition programs and other incentives.