IT Project Manager

About the Role

Key Responsibilities

• Defining Project Goals and Scope: Collaborate with stakeholders to define clear objectives, deliverables, and project scope.
• Planning and Scheduling: Develop detailed project plans, timelines, and schedules, outlining tasks, milestones, and resource requirements.
• Resource Management: Allocate and manage resources (human and material) effectively to ensure project milestones are met and quality standards are maintained.
• Budget Management: Create and manage project budgets, track expenses and adjusting as needed to stay within financial constraints.
• Risk Management: Identify potential risks, analyze their potential impact, and develop mitigation strategies to proactively address challenges.
• Communication: Maintain open and transparent communication with all stakeholders (clients, team members, upper management) to keep them informed of progress, issues, and decisions.
• Execution and Monitoring: Supervise and coordinate project tasks, track progress against the plan, and make necessary adjustments to keep the project on track.
• Quality Assurance: Ensure the quality of project deliverables meets established standards through testing and validation processes.
• Documentation and Reporting: Maintain thorough project documentation, including contracts, plans, and reports, and provide regular updates to stakeholders.
• Compliance: Ensure the project adheres to relevant laws, regulations, and industry standards.
• Post-project Evaluation: Conduct evaluations after project completion to identify lessons learned and improve future project management practices.

Requirements

• Leadership: Inspiring and motivating teams, delegating tasks, and resolving conflicts.
• Communication: Effectively conveying information (written and verbally), facilitating meetings, and tailoring communication to different audiences.
• Organization and Time Management: Prioritizing tasks, managing schedules, and keeping projects on track.
• Problem-Solving and Decision-Making: Identifying issues, analyzing situations, and making informed decisions to keep projects moving forward.
• Risk Management: Anticipating and addressing potential threats and challenges.
• Technical Understanding: Working knowledge of common small and medium-sized business (SMB) technologies and IT infrastructure (servers, switches, firewalls).
• Familiarity with ticketing software (e.g., ConnectWise) and CRM/PSA tools is a plus.
• Budget Management: Understanding financial planning, cost estimation, and expense tracking.
• Adaptability and Flexibility: Adjusting to changing project requirements and unforeseen circumstances.
• Negotiation: Effectively negotiating terms with stakeholders, vendors, and team members.
• Critical Thinking: Analyzing information objectively to make sound judgments and decisions.
• Experience: 2-4 years of experience in project coordination or project management, ideally within an MSP environment.
• Proven experience in managing IT projects.
• Education: Associate's degree in information technology, business administration, or a related field (bachelor's degree preferred).
• Certifications: CompTIA Project+ or other professional project management certification desired.

Nice to Have

• Familiarity with ticketing software (e.g., ConnectWise) and CRM/PSA tools.

Qualifications

• 2-4 years of experience in project coordination or project management, ideally within an MSP environment.
• Associate's degree in information technology, business administration, or a related field (bachelor's degree preferred).
• CompTIA Project+ or other professional project management certification desired.

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Employee stock ownership plan
• Employee stock purchase plan