IT Project Manager, Digital Support & Enablement

About the Role

Key Responsibilities

• Drive process from requirements gathering, to agile development, to agile deployment. Simplifying complex business problems and user pain points
• Craft storyboards for key personas, and write product specifications and user stories; work with Engineering, Program Managers, business leads and users throughout the planning to release lifecycle
• Bring a customer first attitude and approach to problem solving and stakeholder relationship building
• Provide education, training, and operational leadership on CRE technology to client and WD account team
• Create awareness among the client and WD teams about the function and capabilities of deployed technologies, driving adoption and engagement of tools
• As necessary, coordinate refresher training to ensure client and account team are familiar with and make best use of available technology
• Regularly attend and participate in client meetings with CRE and data and technology representatives; credibly represent the capabilities of deployed technology and point out new ways to use and evolve existing technology to achieve client goals
• Serve as first point of escalation for technology support and delivery challenges; work with JLLT platform teams to resolve quickly and effectively
• Partner with the client to develop a long-term strategy for their installation
• Provide oversight over various project initiatives and the coordination of teams toward project goals and objectives
• Build process and system documentation for any new enhancement efforts or rollouts, as well as previously built processes or features lacking documentation
• Help prioritize the backlog, working closely with customers, strategy, and research teams to synthesize key requirements into a cohesive design

Requirements

• Passion for product management, and building a product mindset
• Detail oriented, analytical with good communication skills
• Prior product management experience at the basic levels - consulting, business analyst or engineering experience in a dynamic start-up environment
• Working knowledge on workflow/process design, flowcharting, project organization and teamwork
• Ability to translate client requests to make impactful recommendations that meet client needs, tell a story that eloquently translates data, simplifies complex information, and clearly articulates JLL's value
• Strong networking and influential skills with ability to work across diverse stakeholders to drive common solutions
• Proven ability to effectively manage customer relationships (both internal and external)
• Anticipates and understands the emerging needs of clients
• Working knowledge in the world of CRE functions, processes, stakeholders, market, etc.
• Understanding of JLL CRE Technologies, and awareness of third-party Prop Tech, IWMS, Smart Buildings, IoT, etc.
• Proven track-record operating in a high-performing, matrixed team
• Results focused leadership style, ensures execution, drives targeted results, focuses on customers, and leads courageously
• Bachelor's degree and 5+ years of industry experience
• Experience with Agile methodologies and framework is a plus

Nice to Have

• Experience with Agile methodologies and framework

Qualifications

• Bachelor's degree in a relevant field
• 5+ years of industry experience

Benefits & Perks

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays