IT Project Manager II

About the Role

Key Responsibilities

• Coordinates and manages technology projects for in-house or vendor-based development.
• Formulates system scope and design objectives through research and fact-finding to RFP preparation, vendor selection and configuration of vendor-maintained systems or modification of in-house systems.
• Prepares detailed specifications from which vendor systems are procured or configured.
• Creates, maintains and drives project timeline and deliverables.
• Provides consistent communications with vendors, stakeholders and project teams in order to facilitate delivery of systems on-time and on-budget.
• Determines operational objectives by studying business functions, gathers information and evaluates output requirements and formats.
• Proactively engages present and future stakeholders in design, priority setting and implementation.
• Provides references for users by writing and maintaining user documentation, providing help desk support and training users.
• Defines operational and business process requirements.
• Provides technical consultation and guidance to staff and end-user workgroups on complex business systems issues.
• Evaluates existing systems and/or business needs to analyze, design, recommend and implement system changes.
• Extends existing technologies through design, testing, experience, and warranty reviews on the technology itself after a defined period.
• Identifies program and/or system errors and provides clear communication to vendor and/or IT staff on system issues, tracking changes and error resolution.
• Researches tools, methods, technology trends and/or vendors.
• Provides usability feedback in all products.
• Leads or serves on technical teams within the IT department which, through teamwork, contributes to positive outcomes for client departments.
• Participates in the oversight and/or implementation and upgrade of Application systems.
• Authors release notes and supporting documentation on product updates and upgrades.
• Communicates effectively with managers, technical and non-technical personnel at all levels.
• Establish and oversee project tracking within Asana ensuring all project phases, tasks, assignments, and timelines are accurately recorded and maintained.
• Document and enforce project governance standards, including decision-making protocols, escalation paths, and defined accountability at each stage.
• Set up project templates, milestones, and automated reminders to support efficient tracking.
• Ensure all team members and stakeholders are properly trained on Asana, including required best practices for consistent use across projects.
• Define formal escalation paths for project risks, delays, or decision bottlenecks, including when and how to escalate to leadership.
• Maintain documentation on governance processes, including RACI responsibility matrixes, ensuring they are accessible and updated.
• Conduct periodic reviews of Asana usage across projects to ensure compliance with established governance and flag gaps for corrective action.
• Prepare and distribute concise weekly project reports, summarizing status, milestones, blockers, risks, and key decisions for leadership review.
• Conduct information-gathering interviews and obtain feedback from clients and customers.
• Develop and manage BI solutions.
• Provide reports, processes, and BI applications through the application life cycle.
• Collaborate with business users.
• Communicate with nontechnical business users to determine specific business requirements for reports and business intelligence solutions.
• Analyze business processes and requirements.
• Processes data extracts using data retrieval and management tools.
• Performs independent audits and reviews and validates databases to ensure data integrity.
• Create and maintain documentation including requirements, design, and user manuals.
• Identify opportunities to improve processes and strategies with technology solutions to streamline operations.
• Develop new analytical models and techniques for a company to standardize data collection.
• Create summary reports of a company's current standings.
• Maintains an accurate and comprehensive inventory of data, data systems, and data storage.
• Ensures optimum service to all internal and external partners in response to all requests for service and information.
• Perform monthly system audits of assigned systems for data quality and improvement opportunity.
• Conduct monthly facilitation of dashboard performance monitoring with assigned cross-functional groups.
• Produce quarterly summary reports on assigned organizational KPI's.
• Provide annual support of organizational performance assessment in assigned areas.
• Work collaboratively with staff to resolve data discrepancies and/or to clarify reporting procedures.
• Protects confidential information.
• Performs related duties as assigned.

Requirements

• Experience: Minimum of three (3) years of progressively responsible experience in related fields.
• Education: Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Finance, Business, or other relevant education.
• Preferred: Project Management Professional certification or equivalent experience in project management process.
• Preferred: Experience in the transit industry or with the Federal Transit Administration.
• Preferred: Professional licenses in continuous improvement domains.
• Technical Skills: Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, Project, SharePoint, Visio, Teams.
• Technical Skills: Ability to quickly learn internal business applications such as LMS, CRM, ERP, POS, EAM.
• Knowledge of: Project Management best practices and principles for managing all stages of an IT project.
• Knowledge of: Principles and processes for providing customer and personal services.
• Knowledge of: Information Technology components such as servers, databases, software, APIs, reporting, analytics, backup systems, cloud technology.
• Knowledge of: Business software including Microsoft Project, Excel, Word.
• Knowledge of: Business and management principles involved in planning, resource allocation, leadership, and coordination.
• Knowledge of: Best practices in managing personnel, time, and tasks for project outcomes.
• Knowledge of: Principles and methods for curriculum and training design, teaching, and instruction.
• Ability to: Develop detailed project plans including deliverables, personnel, time estimations, dependencies, and integrations.
• Ability to: Collect data about customer and stakeholder requirements and preferences.
• Ability to: Analyze information and utilize it to create and update RFPs, feature requests, and project plans.
• Ability to: Represent the organization to external partners and communicate effectively with various stakeholders.
• Ability to: Develop specific goals and plans to prioritize, organize, and accomplish project work.
• Ability to: Manage staff time, project work, and deliverables to adhere to budgets and provide feedback on financial impacts.
• Ability to: Prepare resource allocation plans and monitor resource usage.
• Ability to: Develop training plans and train end-users on system features.
• Ability to: Analyze information, evaluate results, and solve problems.
• Ability to: Cross-train in internal IT functions and provide backup support.
• Ability to: Use relevant information and judgment to ensure compliance with laws, regulations, or standards.

Nice to Have

• Experience in the transit industry or with the Federal Transit Administration.
• Professional licenses in continuous improvement domains.
• Familiarity with Agile methodologies.
• Understanding of overall technology infrastructure and security requirements.

Qualifications

• Bachelor's degree in relevant field.
• Minimum of three (3) years of related experience.

Benefits & Perks

• Position is eligible for remote work after completion of probation, per the Remote Work Policy and Guidelines.
• Work in a collaborative environment with opportunities for professional development.