IT Project Manager (ServiceNow)

About the Role

Key Responsibilities

• Direct project team personnel, manage cost and schedule, ensure contract compliance, and serve as customer interface.
• Manage technical scope, cost, and schedule of assigned tasks or functions of the project.
• Provide strong, proactive, and assertive leadership skills that engage multidiscipline work teams to respond to business needs for assigned projects.
• Lead project team members such as executives, line of business subject matter experts, controllers, and schedulers through the lifecycle of a project.
• Lead end-to-end ServiceNow project delivery encompassing HAM and SAM modules.
• Manage project teams that typically include multiple vendors with onshore and offshore resources.
• Create project management plans, set expectations, execute governance reviews, and ensure the project plans are driven by organizational procedures.
• Coordinate with cross-functional project stakeholders to develop project scope, objectives, goals, and deliverables.
• Ensure requirements are gathered, documented, reviewed, and approved per organizational/PMO standards.
• Work with assigned scheduler to create a work breakdown structure that defines all activities required for the project deliverables.
• Manage project budget, maintain financial plan, track actuals vs. plan, provide monthly forecasts, and report monthly accruals.
• Establish and provide high-quality, informative written and verbal project communications, including weekly status, dashboards, and project updates.
• Actively monitor, track, and manage project tasks, timelines, milestones, and overall quality of project activities and deliverables.

Requirements

• Bachelor's degree in business, Information Technology, Computer Science or related field with 5+ years of experience as an IT Project Manager.
• Experience managing ServiceNow Hardware Asset Management and Software Asset Management (HAM/SAM) projects.
• Previous IT project management experience for a utility.
• In-depth project management experience handling project financials, schedules, scope, and testing.
• Strong communication and presentation skills.
• Solid understanding of project management and PMO processes and procedures.
• Ability to build and maintain relationships, partnerships, and external networks.
• Ability to work independently with minimal supervision and effectively in a team environment.
• Excellent customer-facing skills.
• Excellent decision-making and organizational skills.
• Excellent written and verbal communication skills.
• Proven analytical, evaluative, and problem-solving abilities.
• Working knowledge of Microsoft Project, Primavera P6, Smartsheet or similar project management tools.
• Ability to maintain confidentiality and adhere to data protection and security guidelines.

Nice to Have

• PMP or equivalent certification.

Qualifications

• Bachelor's degree in a related field or additional years of experience in lieu of degree.
• 5+ years of experience as an IT Project Manager.
• Experience managing ServiceNow HAM/SAM projects.
• Previous IT project management experience in the utility sector.

Benefits & Perks

• Range of supplemental benefits including medical, dental, vision, life, disability, and other insurance plans.
• Employee stock purchase program (ESPP) and 401K with company match after 12 months.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training, certification prep, and access to technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and memberships to associations like CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.