IT Scrum Master

Gallagher

Rolling Meadows, IL

Full Time

Senior

16 days ago

Job Description

About the Role

The Scrum Master is the agile-savvy leader that will help to move our business forward to create dynamic digital experiences that drive efficiency and business results across Gallagher digital properties (including Salesforce and other Marketing systems). As part of the team, you will work alongside curious, self-driven critical thinkers who have an entrepreneurial mindset to create lasting value for our clients and organization on a global scale. Our team works smart by advancing data-lead experiences, embracing iterative product design and actively collaborating across the organization.

Key Responsibilities

Facilitate and provide guidance and coaching for all agile events, including story estimation, backlog story management, retrospectives, etc.
Ensure understanding by all teams involved in scoping and sizing product backlog items
Create and maintain an environment where all feedback is accepted and expected
Identify, manage, and mitigate project issues and risks
Serve as the agile expert to assist and coach team members with varying levels of knowledge of agile and sprint work
Provide ongoing agile training for team, product owners, developers and testers
Help manage interpersonal conflicts, challenges, and growth opportunities
Keep the backlog for the team refined and provide recommendations of general updates that could be made (requirement or roadmap level) to the product owner
Help teams write user stories/epics, identify dependencies, and design optimal solutions
Remove impediments / communicate with stakeholders
Create high performing teams by driving continuous improvement
Provide advisory on best practices and process hygiene, agile metrics collection

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, Technical or Business subjects
4+ years of experience in Agile, Scrum, or related experience
In lieu of a degree, 6+ years of experience in Agile, Scrum, or related experience
Professional Scrum master certification (CSM or PSM)
Experience with agile management software such as Azure DevOps, JIRA, Trello or similar (Nice to have)
Advanced Agile Scrum Master Certified (A-CSM) or higher (Nice to have)
Experience in Salesforce CRM and Salesforce Admin certification (Nice to have)

Nice to Have

Advanced Agile Scrum Master Certified (A-CSM) or higher and experience in Azure DevOps, JIRA, Trello or similar agile management software
Salesforce Admin certification
Experience with Salesforce CRM

Benefits & Perks

Medical/dental/vision plans, which start from day one
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours
Training programs
Gallagher Thrive program
Charitable matching gift program

Working at Gallagher

Gallagher values inclusion and diversity, embedding it into the fabric of their organization. They are committed to sustainability and supporting communities. Gallagher embraces employees' diverse identities, experiences, and talents to better serve clients and communities. They see inclusion as a conscious commitment and diversity as a vital strength. Gallagher believes in equal employment opportunity and prohibits discrimination based on protected characteristics, making reasonable accommodations for disabilities unless undue hardship would be imposed.

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