ITEM DATA SUPPORT ANALYST

About the Role

Key Responsibilities

• Serves as a subject matter expert and performs research and/or root cause analysis to identify and resolve IDM support related issues and themes.
• Researches and addresses management escalations completely and timely.
• Ensures the Level 1 support team responds to supplier issues received via hotline, chats, and tickets in a timely, complete, correct, and professional manner.
• Identifies and addresses training gaps.
• Plans and leads all phases of a project's lifecycle, including proactive identification of business process optimization opportunities, prioritization, definition, and implementation of project deliverables.
• Keeps projects on-task and within expectations of project timelines.
• Ensures deliverables and goals for the area of responsibility are met or exceeded.
• Provides new or refresher training to offshore and onshore users as needed.
• Educates internal Home Depot users on data flow and usage/updates.
• Acts as the primary contact for internal teams concerning data issues impacting systems.
• Measures ongoing effectiveness of programs against organizational metrics.
• Develops and executes ongoing enhancements based on measured performance and customer feedback.
• Authors and facilitates clear, concise end user training on IDM processes, system features, and enhancements.
• Develops and maintains relationships with internal and external partners to support IDM initiatives.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Working knowledge of Microsoft Office Suite.
• Working knowledge of presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• 1-2 years of data analysis experience.
• 1-2 years experience in E-commerce, data management, and/or process analysis and improvement.
• 1-2 years experience in an application support based role.
• Ability to handle and prioritize multiple tasks.
• Outstanding written and verbal communication skills.
• Effective interpersonal and problem solving skills.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of 2 years of work experience.

Nice to Have

• No additional education.

Qualifications

• High school diploma and/or GED.