Landscape Management Account Manager

Gothic Landscape

Simi Valley, CA

Full Time

Senior

75k-88k

about 1 month ago

Job Description

About the Role

At Gothic Landscape, we are about delivering extraordinary customer service, building authentic relationships not only with our clients, but with our teams. With ingenuity, vision and dedication, we transform landscapes that become the places people play, work and live. As the largest family-owned and operated landscaping company in the nation, we create something unique that keeps on growing year after year. This role involves working outdoors in a fast-paced environment, providing quality and timely customer service, and managing production crews. The position reports out of the Simi Valley branch and oversees areas throughout the San Fernando Valley. It is focused on client portfolio and crew management, not outside sales.

Key Responsibilities

Create strong relationships with customers through communication and service, ensuring they receive quality, timely service on their projects.
Manage crew members including morning dispatch, performance management, addressing complaints, and planning, assigning or directing workload.
Provide proactive site quality reviews and communicate assessments internally and externally.
Network and earn referrals to help the branch achieve its growth objectives.
Lead the branch in growing its base contracts in targeted market segments and geographic locations.
Assist the branch team in achieving overall objectives of quality, retention, growth, and profitability.

Requirements

3+ years of client and crew management experience within the commercial landscape industry with a proven track record of managing a large client portfolio.
2 or 4-year college degree in a related field and/or 2-3 years landscape/horticulture experience including training and managing multiple crew members or gardeners.
3 years of strong customer service, sales, and communication experience or comparable experience.
Sound time management and organizational skills with a strong work ethic.
Strong interpersonal, verbal, and written communication skills, including the ability to write and present proposals and bids.
Experience in consultative sales to clients for additional services.
Bilingual Spanish highly preferred to communicate effectively with crew members.

Nice to Have

Experience managing a large client portfolio.
Training and managing multiple crew members or gardeners.
Experience in consultative sales for additional services.

Qualifications

2 or 4-year college degree in a related field and/or 2-3 years landscape/horticulture experience

Benefits & Perks

Paid training and certification
Health insurance and 401(k) match program
Paid holidays, vacation, and sick leave
Company paid take-home vehicle, fuel card, cell phone, and laptop
Fun and fast-paced working environment with a great work-life balance

Working at Gothic Landscape

Gothic Landscape fosters growth, inspires longevity, and rewards mutual loyalty. The company culture emphasizes career advancement, a collaborative environment, and a commitment to employee success.

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