Lead Development Representative

About the Role

Key Responsibilities

• Act as the first point of contact for potential clients, introducing Mohawk Global's services and building rapport.
• Identify and qualify leads to ensure a steady flow of marketing-qualified leads that align with sales objectives.
• Use tools like ZoomInfo to gather insights and analyze client needs to help guide outreach efforts.
• Support early-stage leads in our sales pipeline, keeping records accurate in Salesforce and ensuring CRM data is up to date.
• Handle inbound calls and lead submissions, qualifying and forwarding opportunities to the appropriate team members.
• Set up introductory meetings between qualified leads and Account Executives to support the sales process.
• Assist in campaign activities, including automation efforts, to boost lead generation and engagement.
• Maintain data accuracy and generate reports to track lead flow and trends for continuous improvement.

Requirements

• 1-3 years in lead generation, sales support, customer service, or a related field.
• Familiarity with CRM software, especially Salesforce, is strongly preferred.
• Proficiency in Microsoft Office and CRM tools (e.g., Salesforce).
• Strong communication and relationship-building skills.
• Highly organized with the ability to manage multiple tasks and priorities effectively.
• Bachelor's degree in Business, Marketing, Communication, or a related field, or equivalent professional experience.

Nice to Have

• Experience with CRM software, especially Salesforce.

Qualifications

• Bachelor's degree in Business, Marketing, Communication, or a related field, or equivalent professional experience.