Lead Digital Identity Product Manager

About the Role

Key Responsibilities

• Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs within the Digital environment.
• Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies.
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.
• Deliver solutions that are long-term, large-scale, and require vision, creativity, innovation, and advanced analytical thinking.
• Coordinate highly complex activities and provide guidance to others.
• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs, and initiatives with substantial impact.
• Strategically engage with professionals and managers across the enterprise.
• Manage discovery efforts for new initiatives, including overseeing Epics & features in JIRA and the overall intake process for digital identity.

Requirements

• 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Experience in developing and managing identity proofing and authentication solutions for account onboarding, with a focus on fraud prevention and expanding the business portfolio.
• Familiarity with JIRA and Confluence.
• Experience leading, training, and providing feedback to staff and managers.
• Knowledge and understanding of measuring and presenting key performance metrics (KPIs).
• Ability to develop, automate, and streamline reports, analytical scorecards, and business reviews.
• Excellent written and verbal communication skills at all levels.
• A BS/BA degree or higher.

Nice to Have

• 5+ years of process improvement and facilitation across multiple teams and systems (e.g., SharePoint, OneDrive) and good experience with MS Office tools (PPT, Excel).

Qualifications

• A BS/BA degree or higher.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement