Lead Digital Product Owner - Account Opening Platform

About the Role

Key Responsibilities

• Lead process to define and track key product performance indicators (KPIs), release-specific success metrics.
• Drive adoption of digital products in collaboration with Marketing, Customer Experience, and Line partners.
• Define product vision and roadmap for assigned digital products by seeking input from partners, customers, and industry best practices.
• Win buy-in and approval for product plans, vision, roadmap, and business cases to support product-related investments.
• Ensure capabilities deliver the intended business value and increase customer satisfaction.
• Act as vendor point of contact for communications, incidents, and periodic product review activities.
• Lead delivery of all work items, such as new features and defects, including making decisions to create, fix, or defer at the project level.
• Lead cross-functional teams, including marketing, IT, and vendor partners, to ensure successful product delivery.
• Lead customer transition planning, including onboarding, training, and support materials.
• Partner with Customer Experience team to improve customer experience and develop and prioritize product requirements based on user feedback and data-driven insights.

Requirements

• Experience with product development tools, including JIRA, Asana, or Trello.
• Demonstrated command of UX design principles, user research methods, and quality assurance methodologies.
• Extensive knowledge and experience working according to agile methodologies and lean product development.
• Excellent analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong organization skills, with experience leading cross-functional teams in both Waterfall and Agile environments.
• Excellent communication skills, with the ability to present complex information clearly and concisely.
• Minimum 10 years' experience as a Digital Product Owner, focusing on consumer digital products.
• Bachelor's degree in computer science, Business Administration, or related experience preferred.

Nice to Have

• Experience working in a financial institution or banking environment.
• Knowledge of digital banking products and industry trends.

Benefits & Perks

• Pay range of $82,200 - $117,400 annually, with variation based on skills, experience, and location.
• Incentive eligibility based on company, business, and individual performance.
• Paid time-off (PTO), holidays, and participation in health and wellness benefits including Medical, Dental, and Vision plans.
• Flexible and Health Savings Accounts, 401(k) Retirement Plan.
• Disability Insurance, Employee Assistance Program, Basic Life Insurance.
• Company-sponsored Tuition Disbursement and Loan Repayment programs.
• Voluntary benefits such as Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.