Lead Experience Design Strategist

About the Role

Key Responsibilities

• Teach and coach experience design principles that incorporate sensory engagement, storytelling, and emotional resonance.
• Collaborate with design practitioners and product consultants to implement immersive design programs and best practices.
• Guide teams in managing collaborative experience design activities and right-sizing work intake.
• Empower teams to adopt an experience-first mindset, transitioning from transactional design to transformational storytelling.
• Establish governance frameworks that support experience design approaches.
• Facilitate change through experiential methods that engage users beyond traditional formats (e.g., beyond PowerPoint).
• Evaluate and advise on experience design strategies, tools, and methodologies.
• Anticipate organizational needs and proactively develop immersive methods to meet them.
• Mentor other design strategists, product owners, and business leaders to elevate their experience design capabilities.
• Lead workshops that emphasize user empathy, sensory immersion, and co-creation.
• Advise product and organizational leaders on applying experience design to solve complex business challenges.
• Build strategic partnerships across the enterprise to embed experience design into core operations.
• Participate in communities of practice, change networks, and agile circles to foster cultural growth and influence.

Requirements

• Bachelor's degree in Information Technology or Business.
• Minimum 6 years related work experience.
• In lieu of a Bachelor's degree, High School/GED and 8 years related work experience.
• Proficiency in multiple experience design and human-centered design principles, skills, methods, and technologies.
• Excellent written, verbal, and electronic communication skills.
• Ability to interact effectively with others at all organizational levels.
• Strong advising and coaching skills.
• Strong facilitation skills to mobilize others.
• Openness, approachability, and collaborative nature.
• A learner mindset and natural curiosity.
• Ability to consult with teams on human-centered design approaches.
• Experience with human-centered value-driven prioritization techniques.
• Proactive problem-solving skills.
• Ability to manage multiple efforts of varying complexity.
• A growth mindset and willingness to push limits.

Nice to Have

• Experience in applying experience design and human-centered design methodologies in digital innovation or transformation environments.
• Demonstrated servant-leadership in nontraditional ways (coaching, volunteer work, leadership, etc.).
• Experience with emotional and situational intelligence.
• Experience working in hybrid work environments.

Qualifications

• Bachelor's degree in Information Technology or Business, or High School/GED with relevant experience.

Benefits & Perks

• Opportunities for growth and development.
• Recognition for your work.
• Competitive pay and benefits.
• Friendly work environment.