Vice President, Head of User Experience (UX)

About the Role

Key Responsibilities

• Translate company strategy into operational goals and metrics for the UX team to align and motivate employee performance.
• Align with other teams and departments to analyze, monitor, forecast, and prioritize initiatives in accordance with organizational priorities and strategic plans.
• Scale team processes to foster operational excellence in UX, including the use of leading AI tools.
• Build a strong, sustainable organization with high levels of employee engagement by attracting, developing, and rewarding talent.
• Provide coaching to design leaders on their leadership, decision-making, people management, and communication skills.
• Create an atmosphere of respect, mutual support, flexibility, continuous learning, good humor, and commitment to business goals and customer needs, embodying Servant Leadership qualities.
• Establish and maintain relationships with customers, business unit leaders, and senior management to raise UX visibility and ensure collaboration.
• Work with design leaders to establish guidelines, principles, and standards for consistent user experience across teams.
• Collaborate with the Research Director to develop a comprehensive research strategy, ensuring insights are usable and communicated to impact design decisions.

Requirements

• 15+ years of progressive relevant experience in user experience with measurable impacts, preferably in B2B software development or related technology areas.
• At least 10 years of leadership experience in design management.
• A B.A. or B.S. degree in human-computer interaction, psychology, computer science, or software engineering is preferred.
• Demonstrated ability to conceive and articulate a compelling vision supported by effective strategy and execution.
• Deep understanding of user-centered design principles, frameworks, and methodologies, with experience applying them throughout the product lifecycle.
• Experience building and scaling design organizations beyond 50+ individuals.
• Strong communication, presentation, and interpersonal skills to influence and build relationships with stakeholders at all levels.
• Experience working in an Agile development environment.
• Strong analytical skills with the ability to use data and analytics to inform design decisions.
• Ability to recruit, retain, and nurture a culture of excellence and healthy team relationships.

Nice to Have

• Advanced degrees such as MA, PhD, or MBA are desirable but not required.
• Experience with a wide range of design and prototyping tools such as Sketch, Figma, InVision, and Adobe Creative Suite.
• Experience in user research methodologies and applying insights to product design.
• Ability to influence stakeholders and foster a collaborative environment.

Qualifications

• 15+ years of relevant experience in user experience.
• At least 10 years of leadership experience in design management.
• A B.A. or B.S. degree in relevant fields such as human-computer interaction, psychology, computer science, or software engineering.

Benefits & Perks

• Salary range in the US: $270,000.00 - $351,000.00
• A discretionary bonus typically paid annually.
• Restricted Stock Units granted at time of hire.
• 401(k) match and comprehensive employee benefits package.