Lead Product Manager Digital UX (Travel)

About the Role

Key Responsibilities

• Define and evolve the strategic roadmap for the travel portal, aligned with customer needs and business OKRs.
• Translate vision into Epics and Features, prioritizing based on value, complexity, and time-to-market.
• Partner with the strategy lead to identify new opportunities in the travel and loyalty space.
• Champion UX/UI best practices and lead test-and-learn initiatives to optimize the customer journey.
• Collaborate with design and research teams to ensure a frictionless, intuitive travel booking and redemption experience.
• Stay ahead of industry trends in travel, loyalty, and digital experiences.
• Operate within a product operating model, leading discovery, delivery, and post-launch monitoring.
• Guide scrum teams through Agile ceremonies, ensuring timely and high-quality delivery.
• Use data and feedback loops to continuously improve product performance.
• Understand the back-end systems supporting rewards earning and redemption.
• Collaborate with technology partners to ensure scalable, secure, and compliant solutions.
• Manage risk and regulatory considerations throughout the product lifecycle.
• Lead cross-functional initiatives and mentor junior product managers.
• Influence stakeholders across marketing, technology, operations, and risk.
• Communicate product vision and progress clearly to senior leadership.

Requirements

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Deep knowledge of UX/UI best practices, including test-and-learn strategies.
• Experience managing digital products with both customer-facing and technical components.
• Interest, curiosity, and passion in the credit card loyalty, rewards, and travel spaces.
• Experience with Agile, Scrum, and executing change through a product operating model.
• Ability to operate as an empowered leader that persists and overcomes obstacles and can operate through ambiguity.

Nice to Have

• Ownership of a product roadmap including both back-end functionality and front-end customer experience with measurable outcomes.
• Deep knowledge of UX/UI principles and customer research methodologies.
• Keeping up-to-date with landscape and competitive trends in travel, loyalty, and digital experiences.

Qualifications

• Educational background or equivalent experience demonstrating the required skills.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement