Lead Product Manager Loyalty Solutions (Credit Card Benefits)

About the Role

Key Responsibilities

• Lead product discovery to optimize credit card benefits, features, and services across internal teams and third-party servicers
• Create, refine, and ensure successful delivery of features in alignment with the product vision and strategy
• Conduct market research, feasibility assessments, and performance analysis to inform benefit decisions and effectively prioritize new opportunities
• Evaluate and implement scalable architecture and digital solutions that enhance the Credit Card Benefits platform and streamline service delivery
• Simplify and modernize benefit offerings by identifying opportunities for innovation, automation, and differentiation within service models
• Deliver solutions that balance long-term needs with short-term value realization
• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
• Collaborate cross-functionally with stakeholders, delivery teams, and leadership to resolve issues, align priorities, and achieve business goals
• Provide insights and recommendations to leadership on implementing innovative business solutions that are strategically focused and aligned with the Loyalty Reward Solutions vision in a strict risk management and control environment
• Mentor junior team members and lead cross-functional efforts to build benefit capabilities, foster collaboration, and elevate team performance

Requirements

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through work experience, training, military experience, or education
• Experience with Agile, Scrum, and executing change through a product operating model
• Experience building and managing platforms supporting both back-end functions and front-end customer experiences
• Excellent organizational, verbal, and written communication skills
• Ability to create and define benefit delivery roadmaps and target state capabilities
• Experience collaborating with third-party vendors and managing vendor relationships
• Ability to work independently and thrive in a complex, matrixed environment
• Strong influencing and negotiation skills with key stakeholders
• Proficiency in Microsoft Office Suite
• Background in marketing, credit card loyalty, insurance product management, or consumer lending
• Bachelor's degree or higher

Nice to Have

• Experience with Agile, Scrum, and executing change through a product operating model
• Experience building and managing platforms that support both back-end functions and front-end customer experiences
• Background in marketing, credit card loyalty, insurance product management, or consumer lending

Qualifications

• Bachelor's degree or higher

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement