LP Intelligence Analyst

About the Role

Key Responsibilities

• End-to-end triage and response for enterprise-impacting escalations
• Remotely monitor Ulta Beauty assets within an assigned area
• Effectively demonstrate and utilize operational competencies as they relate to the Everbridge platform
• Identify and utilize the correct internal resources for monitoring and responding to escalations
• Provide the appropriate level of insight and risk analysis to stakeholders through outbound phone, chat/email contact channels, and internal tracking mechanisms
• Support Severity Level investigations and communicate findings to respective stakeholders
• Ownership of communication and documentation for applicable post-care incident workflows
• Partner and provide support to the EPICenter Operations Manager on elevated or complex issues
• Document incidents and investigations as assigned
• Meet assigned quality metrics and service level goals

Requirements

• Associate's degree or equivalent experience
• Minimum of 1 year of experience in Loss Prevention, Security, Crisis Management, or related functions
• Requires experience utilizing PC software, including Microsoft Word, Excel, and PowerPoint
• Expertise conducting complex/confidential open-source intelligence investigations ('skip tracing') via web tools/intelligence software
• Solid working knowledge of current Loss Prevention technology (MS Office, EAS, Burglar Alarms, Networks, BI, CCTV, Kronos, POS systems, case management software, exception-based reporting, etc.)
• Possesses solid business acumen, judgment, and the highest ethical character
• Proven ability to make good decisions under pressure
• Strong planning, organization, collaboration, and decision-making skills
• Ability to compile and analyze data across multiple data systems and/or corporate business partners in a logical sequence of information
• Ability to communicate information both verbally and in writing in a concise, detailed, and accurate fashion
• Ability to multi-task and prioritize time-sensitive deadlines
• Prior call center experience is a plus

Nice to Have

• Prior call center experience

Qualifications

• Associate's degree or equivalent experience
• Minimum of 1 year of relevant experience

Benefits & Perks

• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits
• Part-time positions are eligible for dental, vision, life, and disability benefits
• Competitive pay range of $57,300.00 - $61,000.00 per year with potential for additional compensation through bonus plan
• Additional information about benefits available at https://learn.bswift.com/ulta