Managed Services Specialist I

About the Role

Key Responsibilities

• Manage and qualify a queue of incoming managed services requests.
• Review requests submitted and provide feedback to requesters if there is missing or incomplete information to ensure timely execution of requests.
• Edit submissions from Performance Managers and Clients before submitting to Design to ensure accurate and complete requests are submitted.
• Coordinate with Design, SEO, DigAd, and compliance to review requests to deliver complete and effective connected marketing strategies.
• Review and QA copy and images of all Managed Services page builds before forwarding to the client for review.
• Monitor progress of Managed Services requests against expected Service Level Agreements.
• Become the subject matter expert for the DI platform in executing marketing services strategies.
• Partner with management to identify efficiency and process improvements.
• Other tasks as assigned.

Requirements

• Excellent customer service and relationship building skills.
• Must be a team player with cross-collaborative skills.
• Must be very organized, punctual, and detail-oriented.
• Excellent time management and ability to prioritize in a fast paced, dynamic environment.
• Fast learner & interested in new technologies.
• 1+ Years of experience in the same or similar discipline.
• Knowledgeable in digital marketing.
• Excellent proofreading skills and attention to detail.
• Some HTML or CSS coding skills a plus.

Nice to Have

• Preferred working knowledge of account management, digital marketing, graphic design, Salesforce, Wrike, Slack, Wordpress.

Qualifications

• Experience in digital marketing and related disciplines.

Benefits & Perks

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program with additional paid time away
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
• Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!