Manager, Client Delivery (Media Measurement/Analytics)

About the Role

Key Responsibilities

• Help ensure projects run to time and scope, especially if responsible for specific elements such as brands or markets.
• Follow quality assurance processes to ensure results are accurate and implement improvements where necessary.
• Use data and analytics skills to create compelling stories and present insights to clients.
• Explain complex insights in a simple, impactful manner suitable for a CMI/Analytics audience.
• Guide clients through Gain Theory Interactive platform, including managing access and permissions.
• Follow Gain Theory Operational Excellence standards and identify opportunities for process improvements.
• Drive profitable growth for clients and work as part of the team to realize these opportunities.
• Understand and lead value capture processes to demonstrate client value.
• Manage project scope and prevent scope creep, escalating only when necessary.
• Support plans to improve client satisfaction and track stakeholder advocacy and influence.
• Highlight and address risks early in projects.
• Maintain a solid knowledge of Gain Theory solutions and industry trends to discuss high-level solutions with clients.
• Keep up-to-date with client industries and marketing effectiveness industry trends.
• Live and promote Gain Theory values, acting as an inspiration for the team.
• Mentor other team members and facilitate collaborative learning to enhance team capabilities.

Requirements

• Minimum of 7 years of experience in project management, client relationship management, and data analytics.
• Strong understanding of the marketing effectiveness and analytics industry.
• Ability to interpret data and analytics insights and communicate them clearly.
• Excellent problem-solving skills and attention to detail.
• Proactive approach to identifying and resolving issues.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Experience with project delivery, quality assurance, and operational excellence.
• Understanding of client profitability, value capture, and contract management.
• Knowledge of Gain Theory solutions and the marketing industry is preferred.

Nice to Have

• Experience with Gain Theory Interactive platform.
• Mentoring or team leadership experience.
• Knowledge of industry trends and new business processes.

Qualifications

• Relevant experience in project management, client success, or analytics roles.

Benefits & Perks

• Competitive salary range of $100,000-$110,000 USD.
• Comprehensive benefits package (details available via WPP Benefits).