Manager Content Delivery

About the Role

Key Responsibilities

• Lead a team of Delivery Managers across different time zones to ensure timely and successful delivery of solutions to clients.
• Provide regular and transparent communication of team objectives and goals.
• Hire, supervise, support, and develop team members to maximize potential through motivation, coaching, counseling, and delegation.
• Act as a key representative of the Content Curation team in dealings with clients, particularly strategic clients, working with partners in Sales and Product.
• Ensure My Company Today (MCT) newsletters meet client requirements in terms of content quality, accuracy, timeliness, and completeness.
• Perform testing of new or enhanced system and product functionality.
• Coordinate with service providers and key vendors to guarantee daily operational responsibilities, improve workflow, and assess the quality of deliverables.
• Contribute to the onboarding and support of clients, including creating, maintaining, and testing guidelines and tools.
• Maintain key performance indicators measuring the effectiveness and quality of newsletters.
• Provide support for Factiva, including web maintenance and creating/updating expert searches and trending topics.
• Assist in planning resources for assignments and large ad hoc projects with the Risk & Research Services management team.
• Drive change to existing workflows and methodologies to create efficiencies and quality improvements with shared benefits across the global team.
• Support training of future team members.
• Ensure team members adhere to Dow Jones' and client policies and procedures.
• Write and proofread Due Diligence reports when required.
• Support R&C with translation services as needed.

Requirements

• Excellent communication skills and the ability to effectively interact with senior management, team members, and peer groups.
• People management skills.
• A professional attitude in a client-facing environment.
• Ability to work in a high-pressure environment with strict deadlines.
• Current news awareness and solid news judgment.
• Strong customer focus.
• Knowledge of Boolean search techniques.
• Team leadership experience (preferred).
• Previous experience with Factiva, Dow Jones Risk and Compliance, or similar products (preferred).
• Automation and data visualization skills (a plus).

Nice to Have

• Previous experience with Factiva, Dow Jones Risk and Compliance (or similar products).
• Automation, data visualization skills.

Qualifications

• Management experience.
• Mid-level experience in relevant fields.

Benefits & Perks

• Competitive salary range of $64,000 - $70,000.
• Comprehensive and highly competitive benefits package including physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and elective benefits.
• Flexible compensation structure tailored based on experience, industry knowledge, location, and skills.