Manager, Digital Guest Experience, Popeyes

About the Role

Key Responsibilities

• Define and execute the long-term strategy and roadmap for in-restaurant digital guest experiences that align with brand goals and customer needs.
• Leverage guest feedback, sales data, traffic metrics, and operational performance to build business cases and optimize digital solutions.
• Pitch new digital initiatives to internal stakeholders and franchisees, managing the deployment process from pilot to full-scale rollout.
• Collaborate with internal teams such as Product, Engineering, Marketing, Restaurant Design, and Operations to ensure seamless integration of digital solutions.
• Manage franchisee engagement and external vendors to support digital hardware and services, ensuring timelines and standards are met.
• Directly manage the Senior Analyst, Guest Experience, providing coaching and oversight.
• Establish KPIs and use real-time data to monitor adoption, performance, and guest experience metrics, driving continuous improvement.
• Develop scalable processes, toolkits, and training materials to support deployment and support of digital solutions across the system.

Requirements

• 4+ years of experience in product or project management, strategy consulting, or analytics, ideally within QSR, retail, or hospitality.
• Proven success using data and analytics to define, measure, and improve product performance.
• Ability to manage cross-functional teams and large-scale deployments in both corporate and franchisee environments.
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels.
• Highly accountable for driving outcomes beyond role scope and responsibilities.
• Strong project management skills and attention to detail.
• Hands-on leadership experience with direct reports, including managing and mentoring a single direct report.
• Proficiency in data tools such as Excel, SQL, and Tableau is preferred.

Nice to Have

• Experience in QSR, retail, or hospitality industries.
• Experience with data tools like Excel, SQL, and Tableau.

Qualifications

• Educational background not explicitly specified in the description.

Benefits & Perks

• Comprehensive global paid parental leave program supporting employees as they expand their families.
• Free telemedicine and mental wellness support.
• Focus on physical, mental, and financial wellness across all global offices.