Manager - Digital Product

About the Role

Key Responsibilities

• Define requirements, enhancements, and improvements to the Digital Sales product.
• Ensure an optimal online and customer experience for Digital Sales.
• Gather, document, and refine business requirements, system requirement specifications, analytics requirements, and user acceptance testing for projects impacting digital channels.
• Prioritize the backlog of features and stories to optimize value for the customer and business to form a roadmap.
• Partner with stakeholders and development teams to ensure product success.
• Understand and measure product performance.
• Champion the customer experience by understanding the Voice of the Customer.
• Manage a team of Product Owners for the aligned Product/Business Unit.
• Maintain subject matter expertise for the aligned Product and/or Business Unit.

Requirements

• Bachelor’s degree required, preferably in business, marketing, information systems, or a related field, or equivalent work experience.
• 5+ years of relevant experience in digital sales.
• Experience supporting business units to develop and execute digital products and experience strategies.
• Strong understanding of digital sales funnels, digital marketing, and driving improvements aligned with organizational goals.
• Ability to respond to product and experience feedback, leveraging data for enhancements.
• Experience with A/B testing, digital experiments, and sales funnel optimization.
• Strong communication and presentation skills, with the ability to influence multiple organizational levels.
• Critical thinking skills with the ability to analyze performance metrics and generate actionable insights.

Nice to Have

• People management experience.

Qualifications

• Bachelor’s degree or equivalent work experience.

Benefits & Perks

• Market-competitive base pay and pay-for-performance incentives (bonuses).
• Generous paid time off, including holidays, volunteering, and voting leave.
• Industry-leading 401K retirement plan with matching and company contributions.
• Student loan and 529 educational assistance programs, tuition reimbursement.
• Flexible health and insurance options including dental and vision.
• Pre-tax Health Savings Account with employer contributions.
• Well-being programs supporting physical, social, emotional, and financial health.
• Family support including adoption, surrogacy, fertility support, parental and caregiver leave, and childcare discounts.
• Work-life integration benefits including Employee Assistance Program and employee discounts.