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Manager-Digital Product Management

American Express

New York, NY
Full Time
Senior
90k-165k
20 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The role involves working in risk and analytics, focusing on evolving customer service, preventing identity fraud, enabling new business starts, and leveraging valuable data to generate insights and actions that impact customers and the business.

Key Responsibilities

  • Drive the Card & Offer Decision Engine product strategy and execution.
  • Work closely with partners and stakeholders to create/maintain a feature backlog and gather product requirements that align with business goals.
  • Manage the prioritization of features and capabilities through iteration planning thus creating clear sprint/increment goals and product release plans.
  • Lead the delivery of features as they progress through the development lifecycle, mitigating impediments, conducting user acceptance testing and tracking completion against sprint/increment goals.
  • Analyze product performance metrics and experience data/analytics to identify and quantify opportunity areas.
  • Develop a keen understanding of the broader prospect acquisition customer experience and its impact on the Card & Offer Decision Engine.
  • Embed operating excellence and data governance in our products and ways of working.
  • Lead and coach an associate product owner.
  • Keep up to date with industry, competitors, and new trends.

Requirements

  • 5+ years of experience in Product Management/Development.
  • Passion for creating best-in-class products and experiences with a customer-first mindset.
  • Ability to build, maintain and prioritize a product backlog.
  • Ability to effectively adapt under changing task priorities and in a fast-paced environment.
  • Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives.
  • Ability to analyze data and processes to identify creative solutions and drive incremental improvement.
  • Experience with SAFe Agile software development and collaboration tools such as Rally Software, Atlassian Suite, and Slack.
  • Experience with design thinking, consultancy and effective storytelling to enable collaboration with partners.
  • Highly organized, critical thinker with a strong attention to detail.
  • Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact.
  • Bachelor's Degree. Masters Degree or MBA is a plus.

Nice to Have

  • Masters Degree or MBA.

Benefits & Perks

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Working at American Express

Our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. We support colleagues with benefits that promote holistic well-being, flexibility, and professional growth. We foster an environment where voice and ideas matter, work makes an impact, and continuous learning and development are prioritized.

Apply Now

Job Details

Posted AtMay 31, 2025
Job CategoryProduct Management
Salary90k-165k
Job TypeFull Time
Work ModeHybrid
ExperienceSenior

About American Express

Website

americanexpress.com

Company Size

10000+ employees

Location

New York, NY

Industry

Other Nondepository Credit Intermediation

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