Manager-Digital Product Management

American Express

Phoenix, AZ

Full Time

Senior

90k-165k

8 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves working within the Acquirer Capability (ACD) Products team to deliver efficient, effective, and compliant transaction processing solutions that support merchants and partners worldwide. The Product Manager will collaborate with high-performing teams, develop and prioritize features, and drive the roadmap to enhance transaction capabilities.

Key Responsibilities

Actively participate to design the capability roadmap to enable business processes that support the transaction processing products
Deliver tools & capabilities based on customer needs, competitive analysis and market and technology trends
Set expectations with Product Owners, stakeholders, customers, and architects
Prioritize features and negotiate program backlog
Understand how to operate with Epics, Capabilities, Features, and Stories
Set vision and own the roadmap for the product
Maintain open communication channels with stakeholders, business partners, and technology partners
Develop relationships with leaders while appropriately influencing without direct authority
Adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
Support governance processes for assigned product(s)

Requirements

Product planning experience with strong understanding of the Product Management lifecycle and project management skills
Experience in Scaled Agile delivery/framework
Experience with Rally
Knowledge of merchant transaction processing capabilities
Ability to gate-keep and manage scope
Growth Mindset with a passion for innovative thinking
Understanding of GMS business drivers, merchant needs, and market trends
Ability to think globally and drive standardization in processes and capabilities
Proven ability to communicate, influence, and lead without authority
Skill in gathering and facilitating definition and clarity on needs into high-quality capabilities

Nice to Have

Experience working with cross-functional teams
Familiarity with industry trends in transaction processing
Ability to operate in a dynamic and fast-paced environment

Qualifications

Strong understanding of the Product Management lifecycle
Demonstrated project management skills
Experience with Scaled Agile delivery/framework
Proficiency in Rally
Knowledge of merchant transaction processing capabilities
Ability to manage scope and prioritize effectively

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express values innovation, shared leadership, and a commitment to supporting colleagues' well-being. The company fosters a collaborative, diverse, and inclusive environment where voices and ideas matter, and work makes an impact. They emphasize flexibility through Amex Flex, supporting colleagues' personal and professional growth, and maintaining a culture that balances in-person and remote work arrangements.

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