Manager-Digital Product Management, B2B Solutions

American Express

Phoenix, AZ

Full Time

Mid Level

90k-165k

2 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The B2B Solutions team owns a suite of capabilities and products that give our corporate clients enhanced security, control and enriched data for their supplier payments. You will be joining a high-performing, global team that is rethinking the strategy for Global Commercial Services' products, including evolving the strategy for Corporate Purchasing Card (CPC), evaluating innovative capabilities, and owning the CPC P&L. You will be the expert on our customers and competitors and will collaborate with stakeholders to bring the best experiences and products to market.

Key Responsibilities

Drive product strategy rooted in customer needs, Amex's competitive advantage, industry trends and business impact. Inform our global 3-year roadmap.
Develop end-to-end customer experiences and define business requirements, working closely with Product Development, pricing, risk, GCO and Technology teams.
Own customer research and product construct validation activities, including surveys, field focus groups, customer interviews, and test & learns.
Interface with external partners and global Amex teams to bring products & enhancements to market.
Develop go-to-market and sales enablement strategies to increase product acquisition and incremental volume in the US and globally.
Own the product P&L and articulate key levers of growth and profitability.
Define and monitor metrics of success to inform backlog prioritization and customer insights.
Be a B2B payments thought leader.

Requirements

3+ years of work experience.
Proactive, self-starter with excellent project management skills and the ability to manage multiple tasks effectively.
Proven track record of driving projects from conception through implementation.
Strong collaboration and influencing skills to deliver results in a highly coordinated environment.
Superior written and oral communication skills, with the ability to communicate with senior leadership and customers.
Comfortable working in a dynamic, fast-changing environment.
Proven ability to translate broad insights and customer needs into a cohesive strategy and vision.
Thrives in ambiguous and fast-changing environments.

Nice to Have

Bachelor's degree preferred.
Product management or management consulting experience is a plus.
Knowledge of procure-to-pay processes, tail spend and supplier payments is preferred.

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Working at American Express

American Express's culture is built on innovation, shared values, leadership, and a commitment to supporting colleagues holistically. The company emphasizes collaboration, inclusivity, and flexibility, offering programs like Amex Flex to provide greater work flexibility and fostering a supportive environment for professional and personal growth.

Apply Now