Manager, Digital Product Management - ServiceNow

About the Role

Key Responsibilities

• Manages the iterative lifecycle of the product from conception to maintenance, including concept, scope, specifications, prioritization, design, implementation, user acceptance testing, quality assurance, deployment, and maintenance.
• Acts as the champion of the product internally and externally, pushing for rapid adoption by defining clear goals and KPIs around customer value, and drives strategies to achieve them.
• Engages in user research, understands user goals and pain points, and communicates in-depth customer knowledge.
• Analyzes quantitative data to determine successful plans and identifies new product opportunities.
• Works closely with other Product Managers, Vendors, User Experience, Design, and Development to define the Product Vision, Roadmap, and Release Plans.
• Defines and prioritizes the product backlog, translating high-level requirements into user stories and performing acceptance testing throughout each product increment.
• Collaborates with Marketing, Communications, Operations, and other partners to define and execute go-to-market activities, ensure user adoption, and measure user utility.
• Creates product specifications such as wireframes, process workflows, state transition diagrams, copy decks, acceptance test plans, user stories, personas, and other agile artifacts.
• Functions as the Product Manager for a cross-functional development team, managing the entire feature and product lifecycle from planning through development and launch.
• Establishes and assesses the effectiveness of internal controls, ensuring compliance with University policies and procedures, and trains employees on controls and policies.

Requirements

• Bachelor's degree in relevant field.
• ServiceNow certification required (Application Specialist, Architect, Developer, or Systems Administrator).
• Minimum five (5) years' experience with ServiceNow.
• Demonstrated knowledge of Agile Methodology concepts like sprint, scrum, backlog, stories, etc.
• Experience partnering with stakeholders to customize, configure, and enhance ServiceNow.
• Outstanding oral and written communication skills.
• Strong attention to detail to ensure accuracy and completeness.
• Background supporting various aspects of ServiceNow and IT Operations.
• Demonstrated ability to safely work with sensitive data.
• Excellent interpersonal and project management skills, including Agile methodologies.
• Highly self-motivated with extraordinary prioritization, time management, and multi-tasking skills.
• Ability to work efficiently in a dynamic environment with changing priorities.

Nice to Have

• Five (5) years' healthcare or higher education experience preferred.

Qualifications

• Relevant education, experience, and/or certifications may be considered.

Benefits & Perks

• Competitive salaries and comprehensive benefits package including medical, dental, tuition remission and more.