Manager, E-Commerce Customer Engagement & Intelligence

About the Role

Key Responsibilities

• Analyze customer engagement & customer health through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze weekly, monthly and quarterly data.
• Create data-driven insights using hypothesis-first approach, statistical techniques, and technical data languages.
• Conduct regular and ad hoc analyses, addressing data-related queries and providing comprehensive data stories, including participating in business reviews and presentations alongside partners.
• Drive execution of multiple projects and initiatives by identifying customer and operational needs and developing and communicating plans and priorities.
• Ensure business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with stakeholders; and applying suggestions for improving overall business health.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity through training and direction, ensuring compliance.
• Operate with excellence by leading key operational processes such as weekly and monthly business reviews, managing issues and ideas intake, and scaling efficient workflows and processes.

Requirements

• 3+ years of experience in business or product operations & strategy, process improvement, or related fields.
• Strong oral and written communication skills, including the ability to develop and deliver complex messages in a simple, actionable way.
• Strong analytical skills with the ability to leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis.
• Proven ability to bridge data with business insights to drive relevant, actionable output.
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment.
• Customer-centric and curious, passionate about improving the Walmart customer experience.
• Previous eCommerce or Retail experience; operations or customer experience roles a plus.
• Bachelor's degree in relevant fields and 3 years' experience in project management, program management, or related area, OR 5 years' experience in these areas.

Nice to Have

• Master's degree in relevant fields and 2 years' experience in project management, program management, or related area.
• Background in creating inclusive digital experiences, knowledge of Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and digital accessibility best practices.
• Knowledge of accessibility standards and experience supporting an inclusive culture.

Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, or related area.
• Option 2: 5 years' experience in project management, program management, or related area.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and PPTO that can be used for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and employment length.
• Live Better U education benefit program covering tuition, books, and fees for associates.