Manager, New Products Design and Strategy

About the Role

Key Responsibilities

• Design and maintain a pipeline for new product development based on healthplan requests and healthcare industry trends.
• Partner with stakeholders across the enterprise on discovery, evaluation, and prioritization of new products and service offerings.
• Execute new product/service pilots from proof-of-concept to multiple stores by managing dependencies and facilitating collaboration across CVS SME teams such as Trade, Patient Safety, IT, Legal, and Pharmacy Operations.
• Partner with SMEs to build and implement training plans, engagement strategies, and workflow best practices for stores and colleagues participating in pilots.
• Develop measurement plans to track pilot success, build reports to inform scaling decisions, and keep partners updated.
• Monitor and manage pilot feedback from pharmacy and store colleagues, implement updates at scale, and coordinate immediate solutions when needed.
• Act as business owner and product point-of-contact for IT partners building technology capabilities for scaled offerings.
• Support pressure-testing and validation of colleague-facing technology or workflow updates.
• Manage backlog and product roadmap for future enhancements based on feedback and needs.
• Support stakeholder and upward management by ensuring timely visibility and collaboration across large, cross-functional teams and facilitating leadership updates.

Requirements

• 5+ years of experience in healthcare or retail industry in strategy, innovation, product/program development, or operational roles.
• Demonstrated knowledge of healthcare industry business models such as pharmacy, insurance, or healthcare services.
• Excellent communication skills with the ability to tailor messages for stakeholders and leaders.
• Strong storytelling skills; proficient in PowerPoint for creating and editing presentations.
• Strong data-driven decision-making skills; experience with quantitative analytics and qualitative frameworks.
• Demonstrated agility and interpersonal skills; ability to collaborate in a highly matrixed environment.

Nice to Have

• PharmD with store experience.
• Experience interpreting analytics (Excel) and reporting (e.g., Tableau dashboard development).
• Experience with systems and technology builds; familiarity with Agile processes (user stories, UAT, etc.).
• Experience with standing up pilots and product development.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Master's degree in Business, Systems, or relevant experience.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Benefit solutions addressing diverse needs including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and more.