Manager of Account Management - Marketing

About the Role

Key Responsibilities

• Manage a team of account service professionals.
• Collaborate with Business Development, Program teams and Program Directors to identify and grow opportunities within various territories.
• Foster client relationships and develop data-driven marketing strategies for a variety of clients and projects.
• Monitor customer satisfaction and intervene as necessary.
• Write creative/strategy briefs and collaborate with creative and shared services teams to ensure that briefs meet requirements.
• Define and write program relevant go-to-market strategy, plans, creative briefs and executional tactics in support of plan success metrics.
• Partner with agency team members to shepherd projects from conception to completion; identify external resources as appropriate.
• Drive campaign reviews and filter and translate client feedback.
• Analyze, distill, and report on marketing results.
• Facilitate projects debriefs, ensuring that learnings are shared across the broader marketing team.
• Drive new business through proposal development and client pitching.
• Ensure that team utilization and workload meet agency requirements.
• Work with senior leaders to ensure that teams are functioning in alignment with marketing goals and strategy.
• Collaborate with FinOps and Producers to ensure timely and accurate invoicing.
• Assist in meeting agency KPI's and revenue goals.
• Facilitate continuous improvement initiatives to ensure smoother operations.

Requirements

• 8-10+ years of experience in marketing or related fields.
• Track record of managing high performing teams (2+ direct reports).
• Bachelor's degree in marketing, business or other related field, with marketing, advertising or communications preferred.
• Significant experience within a marketing agency environment.
• Client relationship management experience.

Nice to Have

• Experience in marketing, advertising or communications.
• Experience working in a marketing agency environment.

Qualifications

• Bachelor's degree in marketing, business or related field.

Benefits & Perks

• Medical, Dental, and Vision Insurance; company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal and parental leave.
• Paid Volunteer Time.
• Employee Recognition Program with gift card options.
• Employee Assistance Program.
• Access to on-demand training courses.